Summary
Overview
Work History
Education
Skills
Timeline
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Justin Otwell

Justin Otwell

Holland,MI

Summary

Skilled professional offering excellent skills in communication and leadership. Seeking a meaningful position in an environment that will enable me to contribute to other’s well-being. My outgoing positive disposition provides me with the ability to become a valuable asset to your organization. Seeking a team-oriented environment.

Overview

8
8
years of professional experience

Work History

Team Lead

Raindrop Carwash
Trussville, AL
04.2024 - Current
  • Oversee the team to ensure each employee adheres to the standards in the Operations Checklist.
  • Assist the General Manager with weekly staffing schedules to ensure optimal site efficiency.
  • Handle customer incidents and complaints directly, ensuring quick resolution and protecting Raindrop's reputation.
  • Create and execute strategies to achieve a conversion rate of 8% or higher, and monitor membership trends to maintain churn rates at 6% or lower.

Account Representative

State Farm
Holland, MI
10.2023 - 04.2024
  • Help find insurance and financial services solutions for new and existing clients needs.
  • Maintain good rapport with customers and internal departments by proactively handling complex customer issues.
  • Constantly exceed weekly and monthly goals set by Agent.
  • Promptly respond to inquiries and requests from prospective and current customers.

Retail Sales Associate

Cherry Republic
Holland, MI
02.2022 - 10.2022
  • Greeted each customer and offered assistance in finding requested items. Helped boost customer satisfaction and retention while portraying the company values of spreading the joy of Michigan, generosity, lightheartedness and growth.

Worship/Production Director

GrowLife Church
Wesley Chapel, FL
09.2020 - 01.2022
  • Led volunteer teams, facilitated all weekend service worship activities such as creating a detailed timeline and scheduling volunteers. Served as a liaison to ensure volunteers were properly trained and had all tools needed for success. Provided consistent support when issues arose.
  • Networked and collaborated with churches, community members and professionals to create high quality videos and events which engaged church members and supported the mission.

Worship/Production Internship/Associate

Faith Community Fellowship
Trussville, AL
01.2016 - 08.2020
  • Organized schedules, timelines, and maintained a database for volunteers.
  • Learned how to effectively lead teams in a classroom setting and in hands-on training across multiple campuses.

Education

High School Diploma -

Springville High School
Springville, AL

Skills

  • Attention to Detail
  • Budget Allocation
  • Communications
  • Customer Service
  • Data Analysis
  • Event Coordination
  • GSuite
  • Microsoft 365
  • Leadership
  • Member Retention
  • Networking
  • Planning & Organizing
  • Problem Solving
  • Relationship Building
  • Reliability
  • Training & Development
  • Employee Oversight

Timeline

Team Lead

Raindrop Carwash
04.2024 - Current

Account Representative

State Farm
10.2023 - 04.2024

Retail Sales Associate

Cherry Republic
02.2022 - 10.2022

Worship/Production Director

GrowLife Church
09.2020 - 01.2022

Worship/Production Internship/Associate

Faith Community Fellowship
01.2016 - 08.2020

High School Diploma -

Springville High School

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Justin Otwell