Justin Parmer
Lanett,AL
Summary
Dynamic Assistant Store Manager with a proven track record in customer service, team leadership, and inventory control. Committed to enhancing customer satisfaction and driving sales growth through effective problem-solving and attention to detail.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Southern Cart Services
Lagrange Georgia
03.2020 - Current
- Oversaw daily operations, ensuring efficient store performance and excellent customer service.
- Trained and mentored staff, enhancing team productivity and cohesion.
- Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed conflict resolution among team members, fostering a positive work environment.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Education
Associate in Industrial Maintenance - Industrial Maintenance
West Georgia Technical College
La Grange, GA05-2018
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Store organization
- Customer relations
- Retail operations
- Team building and leadership
- Store opening and closing
- Customer service management
- Attention to detail
- Store operations
- Staff supervision
- Sales growth
- Inventory counting
- Team leadership
Accomplishments
Gold certificate in Scag Power Equipment sales.
Gold certificate in Husqvarna sales.
Timeline
Assistant Store Manager
Southern Cart Services
03.2020 - Current
Associate in Industrial Maintenance - Industrial Maintenance
West Georgia Technical College