Justin Pauley
Peoria,United States
Summary
Dynamic and results-driven Lead Auto Glass Technician with a proven track record of orchestrating efficient operations and delivering high-quality service. Adept at managing work orders, optimizing routing, and leading a skilled team to exceed performance targets. Possessing a comprehensive understanding of auto glass installation, safety protocols, and industry best practices. Proven success in implementing process improvements, and ensuring customer satisfaction. Eager to leverage leadership and technical expertise to take on increased responsibilities and contribute to the continued success of the company in an advanced role. Ready to bring a unique blend of hands-on experience, strategic thinking, and commitment to excellence to a challenging leadership position within the organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Auto Glass Technician
Safelite Auto Glass
03.2017 - Current
- Improved customer satisfaction by providing efficient and professional auto glass repair and replacement services.
- Collaborated with team members to ensure smooth workflow, resulting in timely project completion.
- Coordinate with team members to ensure timely completion of all assigned tasks
- Skillfully create and optimize daily routes for technicians to maximize efficiency
- Continuously assess and adjust routing strategies to adapt to changing workloads and priorities
- Demonstrate strong problem-solving skills to address unexpected challenges and obstacles.
Implement proactive solutions to prevent recurring issues and improve overall workflow efficiency.
Bar Manager
McFadden's Restaurant And Saloon
01.2012 - 03.2017
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
Education
High School Diploma -
Centennial High School
Peoria, AZ05.2010
Skills
- Time Management
- Multitasking Abilities
- Self Motivation
- Analytical Skills
- Team Collaboration
- Continuous Improvement
- Problem-Solving
- Strategic Planning
- Task Delegation
- Problem Resolution
Accomplishments
- Helped Lead the successful implementation of the 5S initiative at Safelite, a comprehensive project aimed at standardizing operations across all company shops and mobile units. As the driving force behind this transformative endeavor, played a pivotal role in organizing and reconfiguring workspaces to align with the principles of Sort, Set in order, Shine, Standardize, and Sustain.
- Achieved Lead Technician by demonstrating, exceptional leadership skills and fostering a positive and collaborative work environment.
- Achieved Master Technician status by consistently showcasing advanced technical expertise, exceptional problem-solving abilities, and a commitment to continuous skill development.
Certification
Introduction to Microsoft Excel by Coursera 2-24
Timeline
Lead Auto Glass Technician
Safelite Auto Glass
03.2017 - Current
Bar Manager
McFadden's Restaurant And Saloon
01.2012 - 03.2017
High School Diploma -
Centennial High School