Stephen Adams
Tatum,TX
Summary
As a proven leader with the drive to succeed and a history of enhancing operational efficiency, I am seeking a position that continuously promotes growth and inspires colleagues to push towards company success.
Overview
18
18
years of professional experience
Work History
Lead Auto Glass Technician
Caliber Auto Glass
Tyler, TX
10.2023 - Current
- Improved customer satisfaction by providing efficient and professional auto glass repair and replacement services.
- Identified and developed new customer opportunities in East Texas, resulting in a 40% increase in sales revenue year to date.
- Systematically scheduled and routed jobs, improving profit margins and customer experience.
- Oversaw inventory management and purchasing, proactively ordering required quantity of parts and supplies.
- Provided top-notch customer service, addressing client concerns promptly and professionally. Strengthening customer satisfaction scores and relationships.
- Conducted thorough pre-and post-installation inspections to verify correct installation of auto glass components.
Shop Production Manager
Kelly's Collision Center
Carthage, TX
04.2021 - 10.2023
- Informed clients on recommended resolutions for total-loss vehicles or large repairs and presented financial responsibility requirements.
- Accurately estimated parts and labor for relevant repair plans.
- Documented collision damage with photographs and detailed written descriptions.
- Prepared insurance forms on behalf of customers, detailing damage details, car conditions and shop quotes.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
Manager
ABC Auto Glass
Shreveport, LA
08.2016 - 04.2021
- Developed and maintained relationships with customers and suppliers through continual communication. Improving customer satisfaction scores.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Developed and implemented a sales strategy that resulted in 70% increase in sales revenue over 1year
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Auto Glass Technician
ABC Auto Glass
Longview, TX
06.2006 - 08.2016
- Answered phone calls and booked jobs for customers.
- Provided great customer service in friendly and professional manner.
- Worked closely with co-workers and store management.
- Replaced and adjusted motorized and manual window-raising mechanisms to address damage or worn out parts.
- Provided quality auto glass installation services, including windshield replacement and crack repair.
Education
Private Pilot's Certificate & Licensure
Skypark Aviation
Longview, TX02.2021
High School Diploma -
Hallsville High School
Hallsville, TX05.2004
Skills
- Excellent work ethic
- Self-motivated professional
- Extensive customer service background
- Staff Management
- Sales and Marketing experience
- Maintaining company quality standards
- Auto glass installation and repair mastery
- Budget control sustainability
- Promoter of team productivity through effective mentoring
Timeline
Lead Auto Glass Technician
Caliber Auto Glass
10.2023 - Current
Shop Production Manager
Kelly's Collision Center
04.2021 - 10.2023
Manager
ABC Auto Glass
08.2016 - 04.2021
Auto Glass Technician
ABC Auto Glass
06.2006 - 08.2016
Private Pilot's Certificate & Licensure
Skypark Aviation
High School Diploma -
Hallsville High School