Stephen Adams
Tatum,TX
Summary
As a proven leader with the drive to succeed and a history of enhancing operational efficiency, I am seeking a position that continuously promotes growth and inspires colleagues to push towards company success.
Overview
18
18
years of professional experience
Work History
Lead Auto Glass Technician
Caliber Auto Glass
10.2023 - Current
- Improved customer satisfaction by providing efficient and professional auto glass repair and replacement services.
- Identified and developed new customer opportunities in East Texas, resulting in a 40% increase in sales revenue year to date.
- Systematically scheduled and routed jobs, improving profit margins and customer experience.
- Oversaw inventory management and purchasing, proactively ordering required quantity of parts and supplies.
- Provided top-notch customer service, addressing client concerns promptly and professionally. Strengthening customer satisfaction scores and relationships.
- Conducted thorough pre-and post-installation inspections to verify correct installation of auto glass components.
Shop Production Manager
Kelly's Collision Center
04.2021 - 10.2023
- Informed clients on recommended resolutions for total-loss vehicles or large repairs and presented financial responsibility requirements.
- Accurately estimated parts and labor for relevant repair plans.
- Documented collision damage with photographs and detailed written descriptions.
- Prepared insurance forms on behalf of customers, detailing damage details, car conditions and shop quotes.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
Manager
ABC Auto Glass
08.2016 - 04.2021
- Developed and maintained relationships with customers and suppliers through continual communication. Improving customer satisfaction scores.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Developed and implemented a sales strategy that resulted in 70% increase in sales revenue over 1year
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Auto Glass Technician
ABC Auto Glass
06.2006 - 08.2016
- Answered phone calls and booked jobs for customers.
- Provided great customer service in friendly and professional manner.
- Worked closely with co-workers and store management.
- Replaced and adjusted motorized and manual window-raising mechanisms to address damage or worn out parts.
- Provided quality auto glass installation services, including windshield replacement and crack repair.
Education
Private Pilot's Certificate & Licensure
Skypark Aviation
Longview, TX02.2021
High School Diploma -
Hallsville High School
Hallsville, TX05.2004
Skills
- Excellent work ethic
- Self-motivated professional
- Extensive customer service background
- Staff Management
- Sales and Marketing experience
- Maintaining company quality standards
- Auto glass installation and repair mastery
- Budget control sustainability
- Promoter of team productivity through effective mentoring
Timeline
Lead Auto Glass Technician
Caliber Auto Glass
10.2023 - Current
Shop Production Manager
Kelly's Collision Center
04.2021 - 10.2023
Manager
ABC Auto Glass
08.2016 - 04.2021
Auto Glass Technician
ABC Auto Glass
06.2006 - 08.2016
Private Pilot's Certificate & Licensure
Skypark Aviation
High School Diploma -
Hallsville High School
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