Kazonne Smith
Chandler,AZ
Summary
Senior pursuing a B.S. in Cybersecurity, expected to graduate in October 2025, bringing a strong foundation in information security, network defense, and risk assessment. With 7 years of hands-on experience in auto glass repair and installation, I've developed sharp problem-solving skills, attention to detail, and a strong work ethic, all of which I'm excited to apply in a technical, security-focused role. I am eager to grow in the cybersecurity field and contribute to a team where I can both learn and make a real impact.
Overview
8
8
years of professional experience
Work History
Lead Auto Glass Technician
AutoNation USA
01.2021 - Current
- Led a team of technicians in the installation, repair, and replacement of automotive glass, ensuring high-quality service and safety compliance.
- Diagnosed and resolved complex windshield and window issues for a variety of vehicles, maintaining a first-time fix rate of over 95%.
- Trained and mentored new technicians on proper installation techniques, safety protocols, and customer service best practices.
- Maintained detailed service records and inventory levels, ensuring timely ordering of materials and minimizing downtime.
- Communicated clearly with customers to explain repair processes, provide quotes, and ensure satisfaction with completed work.
Auto Glass Technician
Safelite
01.2018 - 01.2021
- Performed windshield and auto glass repair/replacement for a wide range of vehicle makes and models, following Safelite standards and safety procedures.
- Delivered mobile service to customer locations, demonstrating professionalism and punctuality while maintaining high customer satisfaction.
- Inspected vehicles to assess glass damage and determine appropriate repair or replacement solutions.
- Maintained tools, equipment, and service vehicles to ensure readiness and a safe work environment.
- Completed daily reports and service documentation using Safelite's internal systems for accurate customer and insurance records.
Education
Bachelor of Science - Cybersecurity
Grand Canyon University
Phoenix, AZSkills
- Team Leadership & Mentoring
- Mobile Field Service Operations
- Safety & Compliance Standards
- Vehicle Inspection & Damage Assessment
- Customer Service & Communication
- Troubleshooting & Problem-Solving
- Technical Documentation
- Time Management & Efficiency
- Tool & Equipment Maintenance
- Data entry
Timeline
Lead Auto Glass Technician
AutoNation USA
01.2021 - Current
Auto Glass Technician
Safelite
01.2018 - 01.2021
Bachelor of Science - Cybersecurity
Grand Canyon University
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