Justin Pizarro
Wesley Chapel,FL
Summary
Service and Sales Representative with a strong record at Cintas, specializing in customer relationship management and sales strategy. Expertise in enhancing service performance metrics and driving account growth. Proven ability to foster client relationships that lead to increased satisfaction and operational excellence.
Overview
7
7
years of professional experience
Work History
Service & Sales Representative (SSR)
Cintas
Tampa, FL
12.2022 - Current
- Coordinate management of customer accounts within assigned route.
- Maintain the schedule for uniform and facility service product deliveries, ensuring optimal supply.
- Cultivate and sustain strong relationships with key decision-makers.
- Expand the assigned route by leveraging upselling and cross-selling techniques for additional products and services.
- Facilitate service agreement renewals to foster enduring business relationships.
- Adhere to all driving and vehicle regulations established by the DOT and Cintas.
Service Manager
Capitol Uniform & Linen
Dover, DE
01.2021 - 11.2022
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Resolved customer complaints quickly and effectively.
- Monitored service performance metrics to identify areas of improvement.
- Performed root cause analysis on recurring problems encountered by customers.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Hired and trained service department staff to drive performance.
- Conducted performance reviews and provided constructive feedback to staff members.
Route Sales Representative
Capitol Uniform & Linen
Dover, DE
03.2018 - 01.2021
- Developed and managed customer accounts within a specified route.
- Fostered strong relationships with all customers and decision-makers.
- Responded quickly to customer inquiries regarding products or services.
- Executed inventory control to align with customer requirements and company objectives.
- Adhered to company safety policies while operating company vehicle.
Education
High School Diploma -
Smyrna High School
Smyrna, DE06-2000
Skills
- Customer relationship management
- Sales strategy development
- Upselling techniques
- Customer account management
- Service performance metrics
- Inventory control
Timeline
Service & Sales Representative (SSR)
Cintas
12.2022 - Current
Service Manager
Capitol Uniform & Linen
01.2021 - 11.2022
Route Sales Representative
Capitol Uniform & Linen
03.2018 - 01.2021
High School Diploma -
Smyrna High School