Justin Potts
NEW KENSINGTON,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Cashier Supervisor
Giant Eagle
08.2021 - Current
- Built positive relationships with customers to increase repeat business.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Landscaping Assistant
Johnny Sheerer Landscaping
05.2023 - 08.2023
- Operated landscaping equipment with focus on safety and machine longevity.
- Maintained grounds by trimming, weeding, and general clean-up.
- Inspected machinery to spot damage and note needed maintenance repairs.
- Installed stonework according to landscape design plan and client specifications.
Soccer Referee
Tri City Soccer Association
09.2018 - 08.2020
- Managed conflict resolutions to encourage professional and positive relationships.
- Made decisions on fouls, offsides and other infractions to maintain integrity of game and adhere to established rules.
- Enforced discipline to encourage respect, fairness and equality for players.
- Officiated at sporting events, games, or competitions to maintain standards of play and verify observed game rules.
- Provided constructive feedback to players and coaches to enhance performance and maximize potential.
- Conferred with other sporting officials, coaches, players and facility managers to provide information, coordinate activities, and discuss problems.
Education
No Degree - Information Technology
Penn State University
05.2025
Skills
- Complaint Resolution
- Workflow Coordination
- Time Management
- Attention to Detail
- Landscape Equipment Operation
- Weeding and Edging
- Hardscape Installation
- Teamwork and Collaboration
- Field Inspection
- Equipment Inspection
Timeline
Landscaping Assistant
Johnny Sheerer Landscaping
05.2023 - 08.2023
Cashier Supervisor
Giant Eagle
08.2021 - Current
Soccer Referee
Tri City Soccer Association
09.2018 - 08.2020
No Degree - Information Technology
Penn State University