Summary
Overview
Work History
Education
Skills
Timeline
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Justin Ramirez

Denver,Colorado

Summary

Forward-thinking Manager with comprehensive experiences implementing new processes with managing and planning innovations. Bringing outstanding problem-solving skills and abilities paired with in-depth knowledge of communications and interpersonal interactions. Polished in evaluating employee performance and overseeing many aspects of a busy business. Hardworking and motivated with over 4 years of experience of multitasking, critical thinking, and developing corrective action plans. Dedicated to working closely with students to optimize daily performance and interactions. Decisive leader with good planning and organizational plans.

Overview

6
6
years of professional experience

Work History

Site Trainer

03.2023 - Current
  • Schedules, oversees and provides opportunities for required annual and continued staff training necessary for compliance with licensing regulations, ROP standards and for the site(s) for which this position is responsible. Oversees New Hire Orientation Training, Annual Recertification Training, Essential Subjects, and On The Job Training.
  • Identifies employees on correction/improvement plans and provides the additional training necessary to ensure the employees successfully complete the improvement plan.
  • Coordinates training requirements with all departments and provides training classes for employees on all shifts. Schedules training after hours and on weekends if necessary to ensure all training requirements are met.
  • Compiles, logs, files, and submits treatment and training documentation for the monthly Key Performance Indicators.
  • Maintains staff training documentation and ensures staff meets the minimum training requirements as prescribed by ROP policy and licensing requirements.
  • Monitors the training materials, e.g., orientation and technical manuals, to ensure all policies included are current and accurate and within the site licensing requirements.
  • Assists with developing supervised staff by conducting training session

Compliance Manager

03.2023 - Current
  • Responsible for the Continuous Quality Improvement (CQI) process and analysis
  • Analyzes CQI reports from ROP programs and services and provides critical feedback. Reviews monthly site CQI reports, maintains the data for each ROP site, and reviews the data
  • Serves as the primary quality control resource for problem identification, resolution, and continuous improvement.
  • Responsible for supporting the maintenance of program licensure including leading licensing audit preparation activities, supporting on-site licensing audits, drafting and reviewing responses to licensing findings and maintaining a master file according to each ROP site regarding all licensing requirements applicable to each location, department and licensing agency.
  • Consults with the Program Director in terms of addressing deficiencies and/or making appropriate corrections.
  • Identifies potential areas of compliance vulnerability and risk throughout the site.
  • Leads CARF accreditation and maintenance activities at all CARF-accredited program
  • Responsible for development, implementation and oversight of PREA compliance (PREA standard 115.311) at assigned locations.
  • Identifies and assists in PREA training for ROP employees.
  • Completes required paperwork, reports and documentation in a timely manner, provides management with required reports and advises of any problematic situations.

Shift Supervisor

Rite of Passage- Morrison Home
07.2021 - Current
  • Oversees and monitors the facility and daily schedules to ensure all students and staff are in compliance and on time for all program elements
  • Exercises supervisory responsibility for daily Group Living Operations.
  • Monitors and supervises site operations throughout the day to ensure safety and security of staff and students and proper supervision is maintained.
  • Supports all de-escalation issues with staff and students
  • Supervised Staff: Manages, hires, trains, develops, approves time and attendance, evaluates, disciplines, and investigates issues relating to violations of safety, violation of Policies and Procedures, conduct, and ethics.
  • Assists with Pre-Service Training when necessary and provides on-going training related to operational or student issues when needed
  • Completes required reports and documentation in a timely manner, provides management with required reports and advises of any problematic situations
  • Provides encouragement, guidance and resources to the staff and students.
  • . Acts as a positive role model and mentor for both staff and students

Unit Manager

Rite of Passage- Ridge View Academy
09.2020 - 07.2021
  • Oversees all program elements efficiently to promote positive behavioral traits with the students and ensures Group Leaders are supervising all elements effectively to reduce incidents.
  • Adheres to the facility schedule, ensures the unit is on time for all elements and completes daily assignment as specified by the Director of Group Living.
  • Facilitates the scheduled Positive Skill Development Group meetings.
  • Reviews student Daily Assessment Program Notes.
  • Review employee evaluations and prepares and conducts supervisory staff evaluations.
  • Develops supervised staff by creating, initiating and implementing training programs and action plans; including appropriate introductory training for new employees and ongoing training.
  • Completes required reports and documentation in a timely manner, provides management with required reports and advises of any problematic situations.
  • Assists with and presents proposals to correct identified deficiencies and quality improvement efforts.
  • Provides encouragement, guidance and resources to the staff and students.


Group Leader

Rite Of Passage - Ridge View Academy
02.2020 - 09.2020
  • Completes daily assignments as specified by the Unit Manager, other designated supervisor or higher authority.
  • Observes behavior patterns of students in order to detect signs of depression, anger, and/or other emotional and situational problems/issues and initiates proper program behavior management and intervention techniques
  • Facilitates problem solving through active listening, guidance, and conflict mediation with staff and students.
  • Personally provides and ensures consistent interactive supervision of the students
  • Provides conflict de-escalation and mediation involving students

Coach Counselor

Rite Of Passage- Ridge View Academy
01.2019 - 02.2020
  • Ensures that program rules, norms, policies etc. are enforced and that the program is operated within all program requirements and regulatory guidelines.
  • Encourages and supports the students’ academic, vocation, athletic and treatment participation.
  • Completes daily assignments
  • provides consistent interactive supervision of the student

Outdoor Ambassador

La Cantera Resort & Spa
05.2017 - 09.2018
  • Greeted customers and clients to create welcoming atmosphere.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Assist guests with check-in and check-out procedures

Education

Bachelor of Arts - Sociology

Cornell College
Mount Vernon, Iowa
05.2017

Skills

  • Team Leadership, Goal Setting, Onboarding and Orientation, Staff Development, Hiring, and Development, Training, Problem Resolution, Behavior Modifications, Social Skills Development, Verbal and Non-Verbal Communication, Paarent Communication, Student Support, Behavioral Skill Development, Team Building, Crisis Prevention and Intervention

Timeline

Site Trainer

03.2023 - Current

Compliance Manager

03.2023 - Current

Shift Supervisor

Rite of Passage- Morrison Home
07.2021 - Current

Unit Manager

Rite of Passage- Ridge View Academy
09.2020 - 07.2021

Group Leader

Rite Of Passage - Ridge View Academy
02.2020 - 09.2020

Coach Counselor

Rite Of Passage- Ridge View Academy
01.2019 - 02.2020

Outdoor Ambassador

La Cantera Resort & Spa
05.2017 - 09.2018

Bachelor of Arts - Sociology

Cornell College

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Justin Ramirez