Justin Roach
Las Vegas
Summary
Dynamic SaaS implementation specialist and business analyst with extensive experience in facilitating software deployments, user training, and continuous process improvement. Skilled in account management, market intelligence, and customer relationship management, with a proven record of delivering innovative solutions to enhance operational efficiency. Recognized for strategic planning, risk mitigation, and fostering cross-functional collaboration. -Aspiring CyberSecurity specialist!
Overview
19
19
years of professional experience
Work History
Implementation Specialist
Tekion Corp
06.2023 - Current
- Led SaaS CRM implementations across multiple dealership departments, providing end-to-end project management and support.
- Conducted comprehensive user training to ensure seamless adoption of SaaS platforms, tailoring sessions to departmental needs.
- Proactively identified and resolved implementation risks, enhancing project outcomes and user satisfaction.
- Organized and executed all setup and checklist items, ensuring compliance with runbook standards.
Strategic Account Manager
Veritiv Corporation
07.2017 - 10.2022
- Managed SaaS-based tools for tracking orders and resolving client issues, driving increased operational efficiency.
- Designed customer-focused SaaS workflows in collaboration with field managers, using feedback analytics for process refinement.
- Achieved Top 10% ranking in key metrics and secured Strategic Account Management (SAM) designation.
Training Facilitator & Operations Lead
Vantiv
07.2013 - 07.2017
- Facilitated the transition of operational products to new locations, enhancing system efficiency and scalability.
- Identified areas in need of improvement and implemented solutions.
- Documented class attendance and participation and provided feedback to management.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Incorporated real-world examples into course materials to provide employees with practical applications of theoretical concepts.
Operations Analyst
Bank Of America Merchant Services
01.2006 - 01.2011
- Conducted SQL database analyses for SaaS platforms, monitoring customer data to improve retention and satisfaction.
- Developed robust quality control measures for SaaS deployments, reducing risk and optimizing new merchant setups.
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Optimized operational efficiency by analyzing and streamlining processes.
Education
No Degree - Cyber Security
University of Nevada, Las Vegas
Las Vegas, NV06.2025
No Degree - Business Management
Ottawa University
JeffersonvilleSkills
- Software Implementation and Configuration
- Project Management
- Configuration Management
- Customer Support
- Complex Issue Resolution
- Product Demonstration
- Technical Troubleshooting
- Business Relationship Management
- Data Analytics
- MySQL
- Quality Insurance Testing
- Licensed Insurance Agent (Property & Casualty)
Timeline
Implementation Specialist
Tekion Corp
06.2023 - Current
Strategic Account Manager
Veritiv Corporation
07.2017 - 10.2022
Training Facilitator & Operations Lead
Vantiv
07.2013 - 07.2017
Operations Analyst
Bank Of America Merchant Services
01.2006 - 01.2011
No Degree - Cyber Security
University of Nevada, Las Vegas
No Degree - Business Management
Ottawa University
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