Justin Ruland
Johns Creek,GA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Assistant Service Manager
Pep Boys
Cumming, GA
02.2024 - Current
- Monitored service staff performance and provided feedback for improvement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Met with customers to discuss service needs and offer available solutions.
- Coordinated schedules and assigned work orders to maximize productivity within service department.
Mobile Service Technician
Campbell Tire Company
Alpharetta, GA
09.2021 - 01.2024
- Replaced batteries/offered jumpstart's on-site as well as spare tire installation if needed.
- Traveled to local farms and homes to replace/repair Tractor and AG related tires ( Gators, 4Wheelers, large trucks)
- Traveled to local commercial areas to assist in installation of tires on site as needed ( Trailers up to 18 wheelers)
Small Business Owner
Campbell Tire Company
Alpharetta, GA
02.2021 - 01.2024
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Introduced new methods, practices, and systems to reduce turnaround time.
Service Manager
Campbell Tire Company
Alpharetta, GA
09.2020 - 01.2024
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of 3 technicians, and 2 Service Writers, ensuring timely completion of projects and high-quality workmanship.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Negotiated with vendors to secure best prices for parts and supplies.
- Spearheaded digital transformation initiative, introducing new software tools to improve service scheduling and customer communication.
Automotive Service Writer
Campbell Tire Company
Alpharetta, GA
01.2020 - 01.2024
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Answered service department phone and responded promptly to questions and messages.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
Service Advisor
AA Power Equipment
Roswell, GA
11.2018 - 01.2020
- Educated customers regarding regular maintenance protocols to preserve equipment condition.
- Examined service history and provided initial inspection of equipment to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Electronics Sales Associate
Target
Alpharetta, GA
11.2015 - 07.2018
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Applied knowledge of electronics products to educate prospects and customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Guest Service Associate
Target
Alpharetta, GA
11.2015 - 07.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Associate
Target
Alpharetta, GA
11.2015 - 07.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cart Attendant
Target
Alpharetta, GA
11.2015 - 07.2018
- Offered carts to patrons.
- Removed broken and unserviceable carts from inventory for repair.
- Collected carts left in parking areas and returned to retail stores.
- Gathered and consolidated carts, freeing up additional cart return spaces.
Education
Associate of Science - Human Resources And Business Management
Lanier Technical College
Oakwood, GA05.2020
Skills
- Financial Management
- Surveillance Systems
- Human Resources Administration
- Cost Control
- Business Marketing
- Work Order Management
- Vehicle Maintenance
Accomplishments
Received Multiple Industry awards.
Timeline
Assistant Service Manager
Pep Boys
02.2024 - Current
Mobile Service Technician
Campbell Tire Company
09.2021 - 01.2024
Small Business Owner
Campbell Tire Company
02.2021 - 01.2024
Service Manager
Campbell Tire Company
09.2020 - 01.2024
Automotive Service Writer
Campbell Tire Company
01.2020 - 01.2024
Service Advisor
AA Power Equipment
11.2018 - 01.2020
Electronics Sales Associate
Target
11.2015 - 07.2018
Guest Service Associate
Target
11.2015 - 07.2018
Sales Associate
Target
11.2015 - 07.2018
Cart Attendant
Target
11.2015 - 07.2018
Associate of Science - Human Resources And Business Management
Lanier Technical College
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