Justin Salinas
San Antonio,TX
Summary
Dedicated worker with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Comfort Inn & Suites
04.2019 - 09.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Restaurant Waiter/Cook/Busser/Service Pro/Dishwasher
Olive Garden
02.2014 - 03.2019
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Worked well in diverse team settings by partnering with others to complete tasks.
Education
High School Diploma -
Innovative Approaches To Education
San Antonio, TX10.2017
Skills
Customer Service
Time Management
Listening Skills
Cash Handling
Problem-solving skills
Team Collaboration
Scheduling
Office Organization
Front Office Management
Issue handling
Word Processing
Hospitality services
Timeline
Front Desk Receptionist
Comfort Inn & Suites
04.2019 - 09.2024
Restaurant Waiter/Cook/Busser/Service Pro/Dishwasher
Olive Garden
02.2014 - 03.2019
High School Diploma -
Innovative Approaches To Education