Summary
Work History
Education
Skills
Timeline
pwb
Justin Sampson

Justin Sampson

Fulton,KY

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Work History

Operations Manager

Dollar Tree Stores
Fulton KY
02 2017 - 03 2022
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Merchandising Manager

Dollar Tree Stores
Union City,tn
05 2022 - 05 2023
  • Optimized store displays and appearance via strategic merchandising.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Analyzed trends and conducted research to determine seasonal merchandise direction.
  • Researched new vendors, acquired samples and negotiated merchandise deals.
  • Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
  • Created detailed sales reports to track progress against goals, identifying areas for improvement regularly.
  • Analyzed performance metrics to make informed decisions regarding pricing strategies and markdowns.
  • Implemented loss prevention measures that reduced shrinkage rates significantly without compromising customer service quality or store aesthetics.
  • Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
  • Optimized store layouts for maximum efficiency, enhancing the shopping experience for customers.
  • Trained and supervised merchandising team members in best practices, improving overall performance.
  • Developed strong relationships with suppliers, securing better deals and exclusive products.
  • Managed inventory levels effectively to minimize stock shortages and overstocks.
  • Established monthly goals and communicated performance expectations during team meetings to optimize sales.
  • Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
  • Maintained point of sale (POS) system by inputting accurate inventory information.
  • Boosted customer satisfaction by analyzing customer data and optimizing product placement.

Assistant Store Manager

Dollar General Store
Fulton KY
06 2023 - 01 2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Created and maintained safe and secure work environments for employees.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.

Education

Associates In Applied Science Business Management - Operations Management

Murray State University
06.2015

Skills

  • Logistics Management
  • Strategic partnerships
  • Financial Management
  • Contract Negotiation
  • Negotiation
  • Complex problems analysis
  • New product introductions strategies
  • Unsurpassed work ethic
  • Performance Evaluations
  • Operations management
  • Budgeting
  • Staff Management
  • Work flow planning
  • Superb time management skills
  • Cost reduction and containment
  • Sales background
  • Natural leader

Timeline

Operations Manager

Dollar Tree Stores
02 2017 - 03 2022

Merchandising Manager

Dollar Tree Stores
05 2022 - 05 2023

Assistant Store Manager

Dollar General Store
06 2023 - 01 2024

Associates In Applied Science Business Management - Operations Management

Murray State University

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Justin Sampson