Justin Schreck
Nazareth,PA
Summary
Achieved significant performance targets at Koch 33 Ford, enhancing customer satisfaction and operational efficiency through skilled scheduling and team management. Spearheaded the launch of a Mobile Service Fleet, demonstrating exceptional leadership and collaboration. Excelled in service writing and fostering a positive work environment, aligning with employer-desired skills.
Overview
8
8
years of professional experience
Work History
Ford Service Manager
Koch 33 Ford
02.2022 - 07.2024
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Streamlined internal communication channels among front office staff, service advisors, technicians, and parts personnel, fostering a collaborative work environment.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Service Manager
Koch 33 Ford
02.2020 - 02.2022
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Analyzed trends in customer feedback data to identify areas for improvement in service offerings or internal processes.
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
Mobile Service Manager
Koch 33 Ford
02.2020 - 02.2022
- Accomplished multiple tasks within established timeframes.
- Launched a Mobile Service Fleet and added 7 units in the first 2 years
- Developed processes and route plans to maximize technician proficiency on the road.
- Maintained a top 5 ranking in the Philadelphia region for Mobile Service
Automotive Technician
Koch 33 Ford
10.2016 - 02.2020
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Performed safety and emissions inspections.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Completed customer orders and warranty services according to manufacturer specifications.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
Education
High School Diploma -
Northampton Area High School
Northampton, PA06.2015
Skills
- Service writing
- Customer Satisfaction
- Customer Relations
- Vehicle Inspection
- Scheduling
- Environmental awareness
- Quality Standards
- Employee Retention
- Service department operations
- Warranty Administration
- Employee Evaluation
- Vendor negotiation
- Positive Attitude
- Teamwork and Collaboration
Timeline
Ford Service Manager
Koch 33 Ford
02.2022 - 07.2024
Assistant Service Manager
Koch 33 Ford
02.2020 - 02.2022
Mobile Service Manager
Koch 33 Ford
02.2020 - 02.2022
Automotive Technician
Koch 33 Ford
10.2016 - 02.2020
High School Diploma -
Northampton Area High School
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