Justin Smith
Riverside,CA
Summary
Dynamic Assistant Manager and sales professional with a proven track record excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and improved financial accuracy in cash handling. Recognized for fostering a positive work environment and driving repeat business through exceptional service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager
Valvoline
Menifee, CA
09.2022 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Assistant Manager
Henley Enterprises
Riverside, CA
06.2015 - 07.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Sales Associate
Vemma
Riverside, CA
01.2010 - 06.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Associate Of Arts And Sciences - Psychology
Riverside City College
Riverside, CA09.2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Conflict resolution
- Employee scheduling
- Recruiting and interviewing
- Retail operations management
Certification
Silver Certification Leasing Training
Timeline
Assistant Manager
Valvoline
09.2022 - 11.2024
Assistant Manager
Henley Enterprises
06.2015 - 07.2020
Sales Associate
Vemma
01.2010 - 06.2015
Associate Of Arts And Sciences - Psychology
Riverside City College