Justin Sosa
Springfield,MA
Summary
Dedicated professional with a proven track record in sales and customer engagement. Known for exceptional attention to detail and ability to foster strong client relationships, driving significant improvements in customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Business Account Executive
Comcast
Springfield, MA
03.2026 - Current
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
- Developed and maintained strong relationships with business clients to enhance customer satisfaction.
Assistant Manager
Comcast
Holyoke, MA
01.2025 - 12.2025
- Managed daily operations to ensure exceptional customer service and satisfaction.
- Collaborated with team members to implement process improvements enhancing operational efficiency.
- Assisted in training new staff, fostering a productive and knowledgeable work environment.
Retail Sales Consultant
Comcast
Holyoke, MA
02.2024 - 12.2024
- Engaged customers by providing tailored product recommendations and addressing inquiries effectively.
- Facilitated sales transactions using POS systems, ensuring accuracy and efficiency in processing payments.
- Resolved customer complaints promptly, enhancing loyalty through effective problem-solving techniques.
Front End Team Leader
Dicks Sporing Goods
West Springfield, MA
11.2021 - 01.2024
- Led front end operations, ensuring efficient customer service and checkout processes.
- Trained and mentored team members on product knowledge and customer engagement techniques.
- Monitored performance metrics, driving continuous improvement in team productivity and operational efficiency.
Sales Lead
Journeys Shoes
Toronto, ON
12.2019 - 03.2020
- Led daily operations to enhance customer engagement and drive sales growth.
- Trained and mentored sales associates on product knowledge and effective selling techniques.
- Ensured compliance with company policies and procedures to maintain operational excellence across the team.
Sales Associate
Gap
Ottawa, ON
02.2019 - 09.2019
- Drove sales through exceptional customer service and product knowledge.
- Collaborated with team members to achieve store-wide sales targets consistently.
- Managed returns, exchanges and refunds in accordance with store policy.
Team Member
Tim Hortons
Ottawa, ON
05.2017 - 03.2019
- Delivered exceptional customer service, ensuring a positive experience for all patrons.
- Operated point-of-sale systems efficiently, processing transactions accurately and quickly.
- Monitored inventory levels, reporting discrepancies to management for timely replenishment.
Education
High School Diploma -
Lester B Pearson Catholic High School
Ottawa, ON06.2019
Skills
- Problem-solving abilities
- Attention to detail
- Time management
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
French
Full Professional
English
Native or Bilingual
Timeline
Business Account Executive
Comcast
03.2026 - Current
Assistant Manager
Comcast
01.2025 - 12.2025
Retail Sales Consultant
Comcast
02.2024 - 12.2024
Front End Team Leader
Dicks Sporing Goods
11.2021 - 01.2024
Sales Lead
Journeys Shoes
12.2019 - 03.2020
Sales Associate
Gap
02.2019 - 09.2019
Team Member
Tim Hortons
05.2017 - 03.2019
High School Diploma -
Lester B Pearson Catholic High School