Justin stamnos
Phoenix,AZ
Summary
Experienced with managing bar operations and staff. Utilizes strategic planning to optimize inventory and increase profitability. Strong understanding of customer service principles and team management.
Hospitality professional with proven track record in upscale bar environments. Led teams to deliver outstanding service and maintain high standards of cleanliness and safety. Known for effective communication and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Bar Manager
M'tucci's Italian
12.2022 - 03.2025
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Bartender
M'tucci's Italian
03.2017 - 01.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bar Back
M'tucci's Italian
06.2016 - 06.2017
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
Sales Associate
Footaction
02.2014 - 05.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Fanzz
10.2013 - 05.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Business
New Mexico State University
Las Cruces, NMBusiness
University of New Mexico
Albuquerque, NMHigh School Diploma -
Las Cruces High School
Las Cruces, NM05-2007
Skills
- Customer service
- Team leadership
- Problem-solving
- Bar management
- Inventory management
Timeline
Bar Manager
M'tucci's Italian
12.2022 - 03.2025
Bartender
M'tucci's Italian
03.2017 - 01.2023
Bar Back
M'tucci's Italian
06.2016 - 06.2017
Sales Associate
Footaction
02.2014 - 05.2016
Sales Associate
Fanzz
10.2013 - 05.2016
Business
New Mexico State University
Business
University of New Mexico
High School Diploma -
Las Cruces High School
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