Justin Tang
Seattle
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Justin's 20+ years of experience in supply chains, process reengineering, and program/portfolio management create a game-changing advantage for your organization. His focus on process, technology, and human capital transforms teams to deliver impactful results while maintaining a culture of compassion and comradery. Justin's exceptional leadership delivers remarkable outcomes.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Director, Client Management & Delivery
O9 SOLUTIONS
01.2022 - 01.2023
- Accountable Executive and Delivery Director for several clients implementing or maintaining o9 solutions
- Lands' End, VF Corporation
Chief of Staff/Technology Operations - Supply Chain Technology
NORDSTROM, INC.
01.2019 - 01.2022
- Increased employee satisfaction metric by 15%y/y by creating forums for leadership/employee connection (Regular quarterly All Hands, Monthly Business Reviews, Semi-annual recognition awards)
- Defined & executed offshore strategy in Ukraine, increasing delivery capacity by 25% while maintaining budget
- Decreased core leadership decision making lead time by over 50% and broke through several dysfunctions using DISC personality assessments.
Project Manager & Agile Transformation Lead - Retail, Customer Digital Commerce Analytics
SLALOM
01.2012 - 01.2019
- Created the proof of concept (POC) scorecard and worked with the final three vendors to evaluate their capabilities to map customer identities to events
- Identified key areas Agile constructs needed to increase delivery to plan from 60% to 80%
- Rolled out a variation of SAFe Agile for the business to improve communications flow, drive prioritization and align teams around key business outcomes and value
- Decreased random work by 80%.
Principal Technical Program Manager - Supply Chain Technology
NORDSTROM, INC.
01.2012 - 01.2019
- Saved ~$50/yr in overhead operating costs by delivered on conversion from 2001-RMS9 to one RMS14 platform
- Also enabled acceleration of modernization and transition to Unit Cost method of inventory valuation
- Created a new tech engagement model between the Supply Chain Business Intelligence and Technology teams through role and capability definition, unblocking several initiatives delivered in H12021
- Defined the foundational SDLC Delivery Toolkit for lead TPMs orchestrating complex multi-workstream initiatives
- This toolkit is helping to grow the TPM team and enabling delivery at scale through consistency.
Project Manager & Agile Transformation Lead - Retail, Customer Digital Commerce Analytics
SLALOM
01.2012 - 01.2019
- Created the proof of concept (POC) scorecard and worked with the final three vendors to evaluate their capabilities to map customer identities to events
- Identified key areas Agile constructs needed to increase delivery to plan from 60% to 80%
- Rolled out a variation of SAFe Agile for the business to improve communications flow, drive prioritization and align teams around key business outcomes and value
- Decreased random work by 80%.
Project Manager/Business Architect - High-Tech, Salesforce Security/Compliance Architecture & Governance
SLALOM
01.2012 - 01.2019
- Saved the client from material SOX control findings by re-engineer the Salesforce security architecture
- Designed a governance structure to support SOX controls and defined a roadmap to implement changes necessary to satisfy controls based on prioritized remediation
- Created a roadmap for critical governance needs and aligned client executives on recommended next steps.
Technical Project Manager - Telecom, MVNO/MVNE Onboarding and Launch Management
SLALOM
01.2012 - 01.2019
- Developed a set of intake, prioritization & onboarding processes for the client's wholesale business
- Onboarded three new operating partners onto the MVNE Platform
- Stabilized the implementation of an MVNE platform.
SAFe Product Owner/Agile Transformation - Digital Media/High-Tech, Consumer Identity Management
SLALOM
01.2012 - 01.2019
- Drove key components of client's SAFe Agile transformation by delivering and documenting in parallel
- Transformed a team of business analysts into SAFe Product Owners and architected full stack scrum teams
- Advised the Director of PMO on change management activities throughout the transformation.
Global Legal & Compliance Product Owner- Digital Media/High-Tech, Platform Compliance
SLALOM
01.2012 - 01.2019
- Worked closely with legal and brand compliance to define consumer identity use cases for features
- Delivered key feature requests and ensured alignment with legal objectives (Including GDPR EU 2016/679)
- Implemented features to support protection and compliance of minor guests (Children's Online Privacy Protection Act of 1998 (COPPA)).
Retail Supply Chain Architect - Retail, Demand Forecasting & Omni-channel Capability Modernization
SLALOM
01.2012 - 01.2019
- Performed broad architectural capability and process discovery around omni-channel demand forecasting and inventory optimization
- Defined capability objectives, and mapped industry best practices to the organizational growth goals resulting in an actionable roadmap for growth and scale
- Worked across technology and business teams to identify opportunities mapped to practices and trends.
Project Manager/Business Architect/Product Manager - Retail, Business Process Architecture / Supply Chain / Business Architecture
SLALOM
01.2012 - 01.2019
- Developed several cross-functional business processes requirements to enable a client's international expansion
- Areas included: selling, email marketing, merchandising setup/flow, warehouse fulfillment, multiple brick & mortar store types and direct to consumer inventory flow
- Architected a cross-border direct to customer capability for fulfillment and reverse supply chain in order to balance inventory risk and saving the sale while maintaining brand experience expectations
- Led supply chain technology product management activities, voice of the customer prioritization and translation of use cases/requirements to the tech team.
Principal Program Manager in Technology - Infrastructure, Information Security & Compliance
NORDSTROM, INC.
01.2007 - 01.2012
- Saved $500k in external professional service fees by leading an internal team to design and deliver a modern enterprise firewall architecture solution
- Ended system outages due to expired certificates by implementing a new security policy orchestration platform as well as transitioning PKI/Certificate Management a new SSL partner
- Removed stale non-value generating monthly status report creation and transitioned the team to a standard Jira work hierarchy and workflow to transform program reviews into impactful real-time reviews with leadership asks.
Principal Technical Program Manager - Supply Chain Technology
MICROSOFT CORPORATION
01.2007 - 01.2012
Principal Program Manager in Technology - Infrastructure, Information Security & Compliance
HEWLETT - PACKARD COMPANY
01.2004 - 01.2007
ARTHUR ANDERSEN LLP
01.1998 - 01.2002
Education
MBA - Supply Chain Management
Arizona State University (W. P. Carey School of Business)
BSBA - Management Information Systems
The University of Arizona
Skills
- Collaborative Leadership
- Charismatic Leader
- Process Improvement
- Team Building and Motivation
- Program Management
- Employee Coaching and Mentoring
- Verbal and written communication
- Project Management
- Contract and Vendor Management
- Culture Transformation
- Practice Operations Management
- Work Planning and Prioritization
- Business Development
- Team building abilities
Certification
- Certified Product Manager/Product Owner (SAFe)
- Certified Business Architect (Business Architecture Guild)
Pronouns
He/Him/His
Communities
- Seattle Yacht Club Activities
- Slalom Alumni Board member
- Project Management Institute
- Seattle Business Architecture
- American Production & Inventory Control Society (APICS)
Affiliations
- Slalom Alumni
Languages
Chinese (Cantonese)
Limited Working
Chinese (Mandarin)
Limited Working
English
Native or Bilingual
German
Elementary
Spanish
Elementary
Timeline
Senior Director, Client Management & Delivery
O9 SOLUTIONS
01.2022 - 01.2023
Chief of Staff/Technology Operations - Supply Chain Technology
NORDSTROM, INC.
01.2019 - 01.2022
Project Manager & Agile Transformation Lead - Retail, Customer Digital Commerce Analytics
SLALOM
01.2012 - 01.2019
Principal Technical Program Manager - Supply Chain Technology
NORDSTROM, INC.
01.2012 - 01.2019
Project Manager & Agile Transformation Lead - Retail, Customer Digital Commerce Analytics
SLALOM
01.2012 - 01.2019
Project Manager/Business Architect - High-Tech, Salesforce Security/Compliance Architecture & Governance
SLALOM
01.2012 - 01.2019
Technical Project Manager - Telecom, MVNO/MVNE Onboarding and Launch Management
SLALOM
01.2012 - 01.2019
SAFe Product Owner/Agile Transformation - Digital Media/High-Tech, Consumer Identity Management
SLALOM
01.2012 - 01.2019
Global Legal & Compliance Product Owner- Digital Media/High-Tech, Platform Compliance
SLALOM
01.2012 - 01.2019
Retail Supply Chain Architect - Retail, Demand Forecasting & Omni-channel Capability Modernization
SLALOM
01.2012 - 01.2019
Project Manager/Business Architect/Product Manager - Retail, Business Process Architecture / Supply Chain / Business Architecture
SLALOM
01.2012 - 01.2019
Principal Program Manager in Technology - Infrastructure, Information Security & Compliance
NORDSTROM, INC.
01.2007 - 01.2012
Principal Technical Program Manager - Supply Chain Technology
MICROSOFT CORPORATION
01.2007 - 01.2012
Principal Program Manager in Technology - Infrastructure, Information Security & Compliance
HEWLETT - PACKARD COMPANY
01.2004 - 01.2007
ARTHUR ANDERSEN LLP
01.1998 - 01.2002
MBA - Supply Chain Management
Arizona State University (W. P. Carey School of Business)
BSBA - Management Information Systems
The University of Arizona