Microsoft azure
Justin Taylor
Dynamic Field Engineer
Round Rock,TX
Work Preference
Summary
Dynamic and results-driven Field Engineer with over 15 years of experience in public safety communications, RF systems, cloud computing, and industrial automation. Expertise in deploying secure, scalable solutions and optimizing system performance while maintaining operational readiness in high-pressure environments. Proficient in troubleshooting complex electronic systems, integrating multi-site networks, and cultivating strong client and stakeholder relationships. Renowned for blending technical proficiency with leadership, documentation, and training to drive continuous improvement and support sales efforts as part of business development teams.
Overview
21
21
years of professional experience
4
4
Certifications
Work History
Field Engineer
Motorola Solutions
11.2020 - Current
- - Led deployment of Emergency Call Handling (ECH) solutions across on-premise, hybrid cloud, and SaaS platforms, serving multiple public safety agencies nationwide.
- - Managed full system implementation lifecycle, including configuration, site verification testing, production cutover, and post-cut support, achieving 99% deployment success rate with minimal downtime.
- - Configured and troubleshot secure connectivity between local infrastructure and cloud-hosted environments (Azure, AWS, Private Cloud), improving system integration efficiency by 20%.
- - Developed and executed Methods of Procedure (MOP) for cloud migrations, system upgrades, and production cutovers, reducing deployment errors and post-cut issues.
- - Provided technical support and troubleshooting for customers and channel partners, resolving critical issues within SLA timelines.
- - Administered Windows Server (2008 R2/2012 R2), SQL Server, VMware ESXi / Hyper-V, and Linux systems, enhancing server uptime by 15%.
- - Configured and supported IP networks, including Cisco switches, routers, and Fortinet firewalls; resolved connectivity, latency, and identity management issues.
- - Supported public safety applications including CAD, 911 systems, RMS, and integrations, ensuring uninterrupted mission-critical operations.
- - Maintained subject matter expertise in emerging cloud-native public safety technologies and IP-based system integrations.
Senior Field Engineer
Mobile Communications America
06.2016 - 11.2020
- - Designed, implemented, tested, and documented multi-site RF communication systems, collaborating with Engineering, Sales, and Project Management.
- - Oversaw installation of RF infrastructure, servers, routers, switches, firewalls, and antenna systems, ensuring 100% FCC compliance.
- - Executed acceptance testing and system cutovers, achieving baseline performance verification for 50+ customer sites.
- - Troubleshot complex LAN/WAN IP networks, virtualized servers, Windows Server environments, RF base stations, and database systems, reducing average issue resolution time by 30%.
- - Programmed and supported Motorola subscriber units using CPS software and secure key management tools (KMF, KVL, AES), improving field deployment efficiency.
- - Performed preventative maintenance and trend analysis, ensuring system logs and monitoring platforms remained fault-free across all managed sites.
- - Delivered weekly activity and performance reports while maintaining strong customer relationships under high-pressure environments.
- - Traveled extensively (>75%) nationwide to support multi-site deployments and customer upgrades.
Field Engineer
Texas Communication
03.2014 - 06.2016
- - Installed, programmed, and maintained wireless communication systems including Two-Way Radios, LMR, P25 Trunking Systems, and MOTOTRBO platforms for public safety and enterprise clients.
- - Diagnosed and restored mission-critical communications during outages, achieving rapid recovery and minimal operational impact.
- - Conducted site surveys, executed Functional Acceptance Test Plans (FATP), and documented system assessments in pre-sales and post-installation phases.
- - Performed advanced troubleshooting of RF infrastructure, including repeaters, base stations, mobiles, portables, and signaling equipment.
- - Partnered with sales teams to develop quotes, bids, and project schedules, enhancing customer satisfaction and project profitability.
- - Mentored team members on emerging communication technologies, improving team technical proficiency.
- - Participated in 24/7 on-call rotations, providing emergency technical support for mission-critical systems.
Automation Technician
Tyson Foods
08.2009 - 03.2014
- - Led calibration, maintenance, and troubleshooting of automated production systems including ovens, scales, baggers, robotics, X-ray, and metal detection equipment.
- - Managed preventive maintenance programs to ensure operational reliability, regulatory compliance, and minimal downtime.
- - Programmed and updated PLCs, HMIs, and Variable Frequency Drives (VFDs), increasing system efficiency by 10%.
- - Oversaw annual certifications, inspections, and compliance documentation (weights, metal detectors, scales, magnet pull tests).
- - Diagnosed and resolved complex control system issues, including solenoid valves, load cells, summing boards, labeling systems, and high-speed doors.
- - Utilized SAP Maintenance for work order management, documentation, and continuous improvement initiatives.
- - Partnered with operations and leadership to enhance system performance, safety, and production efficiency.
Avionics Technician
US Air Force Reserve
08.2005 - 08.2013
- - Installed, inspected, maintained, and repaired integrated avionics, radar, communication, and navigation systems on military aircraft.
- - Troubleshot complex electronic and data bus systems using technical orders, schematics, wiring diagrams, and advanced diagnostic tools.
- - Performed operational checks and system performance verification on GPS, INS, radios, data links, electronic warfare systems, and flight control interfaces.
- - Replaced Line Replaceable Units (LRUs) to restore aircraft mission capability and ensure flight safety.
- - Maintained strict compliance with Air Force technical regulations, documentation standards, and safety protocols.
- - Supported secure communications systems requiring adherence to classified handling procedures and security clearance standards.
Education
Associate - Electronics
Air Force Community College
01.2006
Skills
Public Safety & Emergency Systems: CAD, 911, RMS, ECH Solutions
Cloud & Networking: Azure, AWS, Private Cloud, Hybrid Cloud, SaaS, SSO/Active Directory, VLAN, Packet Switching
RF & LMR Systems: P25 Trunked/Conventional, MOTOTRBO, G-Series Base Stations, MCC7500/AXS Consoles
Server & Virtualization: Windows Server, SQL Server, VMware ESXi, Hyper-V, Linux, VMware vSphere
Industrial Automation: PLC, HMI, VFD, Robotics, SAP Maintenance, PDM, Product Data Management
Testing & Diagnostics: Viavi 3920B, S412E LMR Master, Ethernet Test Sets, RF Power Sensors, T1/TIMS Analyzers
Leadership & Collaboration: Team Management, Mentoring, Stakeholder Relations, Pre/Post-Sales Support
Accomplishments
- Successfully deployed 50+ multi-site public safety systems nationwide with minimal downtime.
- Reduced average troubleshooting time by 30% through advanced diagnostics and proactive maintenance.
- Improved server and network uptime by 15–20% across cloud and on-premise environments.
- Consistently achieved 99% deployment success rate on mission-critical emergency communication systems.
- Mentored and trained teams to enhance technical proficiency and reduce error rates in system deployment and maintenance.
Certification
Senior CETA – 2015
Software
AWS
VMware vSphere
Microsoft Hyper-V
Quote
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Languages
English
Full Professional
Timeline
Field Engineer
Motorola Solutions
11.2020 - Current
Senior Field Engineer
Mobile Communications America
06.2016 - 11.2020
Field Engineer
Texas Communication
03.2014 - 06.2016
Automation Technician
Tyson Foods
08.2009 - 03.2014
Avionics Technician
US Air Force Reserve
08.2005 - 08.2013
Associate - Electronics
Air Force Community College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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