JUSTIN TONG
Marrero,LA
Summary
Organized and dependable professional successful at executing effective operating systems and focusing on continuous operational improvements. Recognized as hardworking, detail-oriented and driven team member with history of streamlining operations and increasing productivity.
Overview
11
11
years of professional experience
Work History
CASH OPERATIONS SPECIALIST III
Federal Reserve Bank Of Atlanta
New Orleans, LA
02.2021 - Current
- Assisting management with the training of new personnel on operational procedures, policies, and regulations.
- Providing support to multiple branches and gaining valuable exposure to cross-cultural operating ideas.
- Performing daily opening, reconciliation, and closeout for both coin and currency operations for multiple units.
- Collaborating with team members and management to identify areas of improvement in current operational systems and implementing changes accordingly.
SENIOR TELLER
Investar Bank
Metairie, LA
07.2017 - 08.2019
- Assisted customers in opening new accounts, closing existing accounts and completing other account maintenance activities.
- Performed periodic audits on teller operations to ensure compliance with bank policies and procedures.
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, transfers and loan payments.
- Analyzed customer data to identify cross-selling opportunities for additional products or services offered by the bank.
UNIVERSAL BANKER
Home Bank
Metairie, LA
05.2013 - 07.2017
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Assisted in coaching, training, and the development of new tellers.
- Networked in the community, obtained referrals from customers, and used sales techniques to increase business.
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
Education
Bachelor of Science - Finance
Nicholls State University
Thibodaux, LA05.2020
Skills
- Exceptional Communication
- Attention to Detail
- Time and Task Management
- Adaptability
- Teamwork
- Leadership
- Dependability
Timeline
CASH OPERATIONS SPECIALIST III
Federal Reserve Bank Of Atlanta
02.2021 - Current
SENIOR TELLER
Investar Bank
07.2017 - 08.2019
UNIVERSAL BANKER
Home Bank
05.2013 - 07.2017
Bachelor of Science - Finance
Nicholls State University
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