Justin Tucker
Operations manager
Erie,CO
Summary
Highly motivated professional with 20 years of entrepreneurial, sales and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
21
21
years of professional experience
Work History
Owner
CRIMP N HOSE
Loveland, CO
01.2021 - Current
Operations Manager
Pirtek NoCo
Johnstown, CO
01.2017 - 01.2021
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Achieved company growth and brand development through market expansion and sales.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Executed strategic sales plans to expand customer base and revenue.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Implemented process changes to streamline sales department workflow.
- Managed daily operations of sales department, including supervision of staff members.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Developed and implemented strategic sales plans to achieve revenue targets.
- Supported sales team members to drive growth and development.
- Assisted in developing product offerings based on customer needs analysis.
- Monitored competition, adjusting pricing strategies accordingly.
- Enhanced sales volume through skilled support to both new and inactive customers.
Operations Manager
Central Hydraulic Systems & Equipment
Cocoa, FL
05.2003 - 09.2016
- Negotiated contracts with suppliers for cost-effective solutions.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Tracked and replenished inventory to maintain par levels.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Delegated work to staff, setting priorities and goals.
- Conducted performance evaluations and provided feedback for growth.
Education
Automotive Mechanics
Merritt Island High School
Merritt Island, FL05-2005
Skills
- Business Management
- Negotiation
- Operations Management
- Staff Management
- Sales oversight
- Team Oversight
- Sales Leadership
- Business Development
- Sales management
- Bidding processes
Timeline
Owner
CRIMP N HOSE
01.2021 - Current
Operations Manager
Pirtek NoCo
01.2017 - 01.2021
Operations Manager
Central Hydraulic Systems & Equipment
05.2003 - 09.2016
Automotive Mechanics
Merritt Island High School