Justin Tyler
Phoenix,AZ
Summary
Results-oriented Customer Success Manager with expertise in selling, CRM software, customer care, and relationship building. Proven ability to enhance customer experiences and drive growth through effective communication and determination.
Overview
6
6
years of professional experience
Work History
Customer Success Manager
DocSolid
Phoenix, AZ
11.2023 - Current
- Increased customer base through the successful sale of Digital Mail & Records Rooms.
- Ensured customer success through relationship building, communication, and customer care.
- Upgraded legacy product versions for customers, enhancing their experience with our latest offerings.
Supplies Manager
DocSolid
Phoenix, AZ
01.2021 - 10.2023
- Managed the entire inventory lifecycle, from ordering to distribution, for physical products.
- Ensured seamless supply chain operations by fostering strong supplier relationships.
- Established relationships with overseas suppliers to support product line expansion.
Bartender Shift Manager
The Whining Pig
Phoenix, AZ
01.2020 - 02.2021
- Oversaw weekend closing shifts, maintaining high standards of service and operational efficiency.
- Mentored and guided new hires in bartending techniques and service standards.
Education
Some College (No Degree) - Business Administration and Management
Norther Arizona University
Flagstaff, AZSkills
- CRM software
- Customer relationship management
- Sales forecasting
- Digital marketing
- Market research
- Conflict resolution
- Sales process engineering
- Price quote preparation
- Territory and account management
- Sales operation
- Market intelligence
- Market research, forecasting, and analysis
- Lead generation
Accomplishments
- Licensed Minister
- Google Digital Marketing & E-commerce Professional Certificate
References
References available upon request.
Timeline
Customer Success Manager
DocSolid
11.2023 - Current
Supplies Manager
DocSolid
01.2021 - 10.2023
Bartender Shift Manager
The Whining Pig
01.2020 - 02.2021
Some College (No Degree) - Business Administration and Management
Norther Arizona University