Justin Vest
Columbus,GA
Summary
Value-driven and Growth-focused Business Executive Professional with proven expertise in providing outstanding customer service in performing a wide range of managerial and administrative tasks, including developing and implementing customer service policies, establishing systems to measure customer satisfaction level, managing service teams, handling direct inquiries of customers, and executing financial responsibilities as required. Recognized for ability to organize interdepartmental activities, ensure completion and implementation of customer success programs on/or above schedule and maintain ongoing growth and customer base development opportunities. Superior capability to increase revenue by demonstrating customer support, brand promotion, unparalleled service delivery, and a unique technical and business understanding blend. Consistently sought-after for the ability to listen thoughtfully, cultivate relationships, and present solutions with honesty and enthusiasm.
Detail-oriented Account Manager with many years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.
Overview
13
13
years of professional experience
Work History
Account Executive
MAINSCAPE
Newnan/Columbus, GA
01.2020 - Current
- Recruited to oversee the company’s daily operations and manage the activities of 80 employees in all three branches.
- Managed, tracked, monitored, and delivered reports on all business development prospects via CRM and weekly sessions with the VP and CEO.
- Hired, trained, and managed staff, in addition to implementing staff company’s Platinum Safety Standards with a success rate of over three years injury free for Columbus, GA.
- Recognized for significant contributions and networking efforts with large groups while developing sponsored events for organic growth (i.e., NextGen with GCAA) and negotiating $12k to $3.2 million in contracts for Landscape Maintenance.
- Established a new subsidiary in Newnan, GA, laying the groundwork for achieving a 120% ($2.4 million) expansion in the Georgia Market, in addition to promoting nine employees from the Columbus branch to new roles within the market and four employees to management positions across the U.S.
- Aligned the organization for growth by leading and implementing a new sales strategy, accelerating market growth by $500k within six months.
Account Executive
AMAZINGSCAPES
Columbus, GA
02.2022 - 06.2023
- Directed, organized, and monitored the implementation of all program enhancements for greater efficiency in the business process, working closely with other senior managers to provide high-quality strategic leadership for all business programs/projects.
- Stimulated remarkable changes in the organization, system, and processes leading to a complete understanding of business needs and optimization of operating costs.
- Ensured and maintained employee satisfaction by coordinating training, including formal presentations, leadership conferences, mentoring, and coaching sessions for company personnel.
Account Manager
WALMAN INSTRUMENTS
Columbus, GA
01.2016 - 01.2020
- Ignited company growth and catalyzed positive changes by utilizing standard pricing sheets in designing and adjusting sales quotes to secure new business while maximizing economic profit and establishing sales and service territory covering Indiana, Ohio, Kentucky, and Eastern Illinois.
- Spearheaded booths at IOA (Indiana), KOA (Kentucky), IOA (Illinois), and OOS (Ohio) optometry industry association seminars, leveraging communication and value-add skills to increase customer base by cold calling and completing 5-10 weekly office walk-in meeting new doctors.
- Demonstrated mastery in leading and driving new product sales by educating prospective clients on product features and benefits.
- Executed strategies for maintaining increased customer satisfaction through delivering quality service leading to the achievement of $120,000 in monthly sales goals and surpassing quotas by a large margin of up to $350,000 in a month.
- Successfully sold equipment ranging from basic tools to highly advanced technology products, gaining recognition as the only Account Manager to vend five Maestros ($45,000 machine) within a month.
- Handpicked based on stellar qualities and management achievements in IN and OH territories to develop and implement new sales in underperforming areas in Alabama, Mississippi, and Florida panhandle.
Retail Sales Consultant
VERIZON WIRELESS
Indianapolis, IN
01.2015 - 01.2016
- Acted as a subject matter expert for various products and add-on services, supporting junior team members' training, development, and daily direction.
- Worked closely with customers/clients to recommend services or products by probing to identify customer needs, uncovering sales opportunities, and recommending appropriate products.
- Exceeded sales goals by utilizing deep knowledge of new products and service offerings to steer timely resolution of customer queries and propose suitable solution options to damage/non-functioning products.
- Achieved increased sales and customer satisfaction scores, as seen in 'Customer Survey Reviews' by offering add-on accessories.
Retail Sales Consultant
AT&T INC.
Carmel, IN
01.2013 - 01.2015
- Developed and implemented strategies for promoting services by approaching potential buyers, offering advice, recommending products, explaining user instructions, and handling customer complaints.
- Surpassed goals in Digital Life by utilizing build value questions to build solid relations with customers and cross-sell opportunities, achieving the end of the year ranking as #8 of 56.
- Recipient of the Summit Award in the fourth quarter of 2013 and the 2014 Champion of the store in Next and Mobile Protection Pack.
Education
General Studies -
Ivy Tech
Indianapolis, INHigh School Diploma -
Noblesville High School
Noblesville, INSkills
- Client Prospecting & Sourcing
- Customer Service Support
- Customer Satisfaction
- Customer Loyalty/Retention
- Organizational Development
- Customer Success Management
- Turnaround & Change Management
- Performance Improvement
- Conflict Resolution
- Cross-Functional Management
- Leadership & Coaching
- Adaptability & Flexibility
- Sales strategy
- Contract negotiation
- Market expansion
- Customer relationship management
- Effective communication
- Networking skills
- Customer relationships
- Account management
- Account servicing
- Sales expertise
Affiliations
- St. Anne Pacelli Middle School Softball Head Coach
- District 8 Little League Board Member
- Greater Columbus Apartment Association Board Member – Networking
- BOMA associate member – Networking
Timeline
Account Executive
AMAZINGSCAPES
02.2022 - 06.2023
Account Executive
MAINSCAPE
01.2020 - Current
Account Manager
WALMAN INSTRUMENTS
01.2016 - 01.2020
Retail Sales Consultant
VERIZON WIRELESS
01.2015 - 01.2016
Retail Sales Consultant
AT&T INC.
01.2013 - 01.2015
General Studies -
Ivy Tech
High School Diploma -
Noblesville High School