Justin Vina
Falls Church,VA
Summary
Proven leader in hospitality, adept at fostering guest engagement and delivering exceptional customer service, as demonstrated at &pizza. Skilled in multitasking and team collaboration, with a strong work ethic and expertise in financial accuracy. Cultivates positive relationships, ensuring customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Server
Crazy Crab
Fairfax, VA
09.2022 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Shift Leader Manager
&pizza
Tysons Corner, VA
07.2021 - 03.2023
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Supervised daily operations to ensure smooth workflow and adherence to company standards.
Cashier/Online Shopper
Harris Teeter
Falls Church, VA
01.2019 - 09.2019
- Delivered exceptional customer service by efficiently handling transactions and resolving inquiries.
- Engaged with customers to provide excellent service and ensure satisfaction.
- Handled financial transactions efficiently, ensuring accuracy and customer satisfaction.
Education
High School Diploma -
Falls Church Highschool
Falls Church, VA06.2021
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Team player
Timeline
Server
Crazy Crab
09.2022 - 03.2025
Shift Leader Manager
&pizza
07.2021 - 03.2023
Cashier/Online Shopper
Harris Teeter
01.2019 - 09.2019
High School Diploma -
Falls Church Highschool