Justin Wade
Washington,DC
Summary
. Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Assistant Manager
Insomnia Cookies
Durham, NC
04.2024 - 05.2026
- Trained and mentored staff on operational procedures and customer engagement techniques.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Coordinated scheduling for staff to meet peak demand during busy hours.
- Managed inventory levels, ensuring timely replenishment of ingredients and supplies.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assisted in creating promotional displays to attract customers in-store and online.
Administrative Assistant
TriMkt Inc.
01.2024 - 10.2025
- Coordinated meetings and scheduled appointments for team members and executives.
- Managed daily office operations and ensured smooth workflow among departments.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Customer Service
Giant Food Stores
Washington, District of Columbia
08.2024 - 12.2024
- Provided excellent customer service to enhance shopping experiences.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed customer transactions efficiently using point-of-sale systems.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided customer service training sessions for staff members.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Brand Ambassador
Fizz App
Washington, District of Columbia
02.2024 - 08.2024
- Spearheaded multiple on-campus tabling events and digital campaigns that boosted brand visibility and contributed to a surge in first-time user engagement.
- Created trend-driven content such as memes, short videos, polls, and student spotlights that resonated with the NCCU student audience and led to an increase in weekly active users.
- Drove app downloads on campus through strategic outreach, peer networking, and targeted promotions.
- Cross-promoted the app with Greek organizations and student clubs during events, contributing to 30% increase in follower count across university-affiliated Fizz accounts.
- Delivered weekly feedback to Fizz headquarters team with user insights and engagement analytics, shaping content strategy and product feature testing on campus.
Host and Promoter
The MusicianShip
06.2023 - 08.2024
- Hosted events with over 200 attendees, ensuring a smooth experience for performers and the audience.
- Coordinated direct outreach and networking efforts, resulting in increased ticket sales and event attendance.
- Developed targeted advertisements and promotions, enhancing event attendance.
- Advertised events through various channels to increase visibility. on Instagram, TikTok, Facebook, and Snapchat to drive attendance.
- Introduced scholarships and public figures, showcasing strong communication and presentation skills.
- Designed flyers and digital advertisements using Canva and Adobe Photoshop.
Education
Bachelor of Business Administration - Marketing
North Carolina Central University
Durham, NCSkills
- Marketing & Digital: Social Media Marketing, Content Creation, Email Marketing, Brand Promotions, Marketing Analytics, SEO Fundamentals
- Tools & Platforms: HubSpot, Canva, Adobe Photoshop, WordPress, Google Analytics, Microsoft Excel, PowerPoint, Salesforce
- Professional: Communication, Time Management, Team Collaboration, Customer Engagement
- HR: Payroll administration, Records
management, Employee onboarding,
Staff training and development,
Recruitment coordination, Office
administration, Talent
recruitment,Scheduling
Certification
- SerSafe
Timeline
Customer Service
Giant Food Stores
08.2024 - 12.2024
Assistant Manager
Insomnia Cookies
04.2024 - 05.2026
Brand Ambassador
Fizz App
02.2024 - 08.2024
Administrative Assistant
TriMkt Inc.
01.2024 - 10.2025
Host and Promoter
The MusicianShip
06.2023 - 08.2024
Bachelor of Business Administration - Marketing
North Carolina Central University