Justin Wadman
Hidden Hills,United States
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
MMG Brands
08.2023 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Receptionist
Brand Plugs
12.2022 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Customer Service Representative
Bed-clothes
05.2022 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Crew Member
Excel Logistics INC
02.2021 - 10.2021
- Collaborated with team members to complete work.
- Assisted other team members to achieve goals.
- Loaded and strapped shipments into place on trucks.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
Education
High School Diploma -
`Hawthorne High School
Skills
- Account Updating
- Report Generation
- Complaint Resolution
- Information Security
- Consultative Sales
- Paperwork Processing
- Call Management
- Scheduling
- Product Knowledge
- Data Entry
- Data Collection
- Brand Representation
- Report Preparation
- Product Sales
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
MMG Brands
08.2023 - 12.2023
Receptionist
Brand Plugs
12.2022 - 09.2023
Customer Service Representative
Bed-clothes
05.2022 - 11.2022
Crew Member
Excel Logistics INC
02.2021 - 10.2021
High School Diploma -
`Hawthorne High School
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