Justin Walton
Ephrata,PA
Summary
Dedicated management professional with history of meeting company goals utilizing consistent and organized practices. Adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Applebee's Neighborhood Grill & Bar
Ephrata, PA
01.2022 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Manages Approx.. 40 Staff members for maximum profit and labor cost.
Bartender /Server
Applebee's Neighborhood Grill & Bar
Ephrata, PA
03.2022 - 06.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Followed strict recipes and drink measurements to minimize product used
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors
Adoption Specialist
Berks County Animal Rescue League
Birdsboro, PA
03.2021 - 01.2022
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Ran Admin Office of 6 or more Soldiers, Which Handled Unit of Approx. 300 Soldiers Rewards, Pay, Promotions and more.
Telemarketing/Fertilization Technician
Operation Think Green
Lancaster, PA
08.2017 - 08.2018
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on Project.
Server
Red Robbin, Brandywine Pike
Brandywine, DE
11.2016 - 05.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Human Resource Specialist
United States Army Reserves, ND BDE, TH TNG DIV
Harrisburg, PA
04.2013 - 03.2016
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
Wireless Consultant
Gowireless/Verizon
Morgantown, PA
11.2014 - 09.2015
- Completed statement of work reports to provide correct billing for consultation services.
- Performed initial client consultations, defining wireless implementation priorities and strategies for cellular technology.
Active Duty Cavalry Scout
United States Army
Fort Drum, NY
02.2008 - 08.2011
- 3-71 Cav /
- Educated newer members on platoon inner workings, answered questions and provided advice on daily duties.
- Communicated updates on task completion to supervisors, maintaining smooth operations.
- Educated newer members on platoon inner workings, answered questions and provided advice on daily duties
- Developed, resourced and executed squad's various strength and training strategies to improve mission readiness in tactical fields
Education
Some College (No Degree) - Computer Networking Systems
ITT Technical Institute - Indianapolis
King Of Prussia, PASome College (No Degree) - Criminal Justice
ITT Technical Institute - Indianapolis
King Of Prussia, PAHigh School Diploma -
Garden Spot High School
New Holland, PA06.2007
Skills
- Hiring and Training
- Kitchen Operations
- Food Service Background
- Conflict Resolution Techniques
- Food Preparation and Safety
- Control of Expenses
- Labor and Food Cost Control
- Purchasing and Cost Control
- Staff Supervision
- Operations and Procedural Knowledge
- Inventory Control
- Billing and Payment Processing
- Guest Relations
- Production Preparation
- Patron Satisfaction
Certification
- Human Resource Specialist 42A10 R, U.S Army - July 2016, 120.9 hours phase 1 completed
- Human Resource Specialist 42A10 R, U.S Army - August 2016, 120.9 hours phase 2 completed
Timeline
Bartender /Server
Applebee's Neighborhood Grill & Bar
03.2022 - 06.2022
Restaurant Manager
Applebee's Neighborhood Grill & Bar
01.2022 - Current
Adoption Specialist
Berks County Animal Rescue League
03.2021 - 01.2022
Telemarketing/Fertilization Technician
Operation Think Green
08.2017 - 08.2018
Server
Red Robbin, Brandywine Pike
11.2016 - 05.2017
Wireless Consultant
Gowireless/Verizon
11.2014 - 09.2015
Human Resource Specialist
United States Army Reserves, ND BDE, TH TNG DIV
04.2013 - 03.2016
Active Duty Cavalry Scout
United States Army
02.2008 - 08.2011
Some College (No Degree) - Computer Networking Systems
ITT Technical Institute - Indianapolis
Some College (No Degree) - Criminal Justice
ITT Technical Institute - Indianapolis
High School Diploma -
Garden Spot High School
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