Summary
Overview
Work History
Education
Skills
Timeline
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Justin West

Oklahoma City,OK

Summary

Motivated professional with demonstrated knowledge of the car business best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Excellent reputation for resolving problems and improving customer satisfaction. Bringing seventeen years of experience in the field and ready to take on challenging, growth-oriented role with your dealership.

Overview

17
17
years of professional experience

Work History

Retail Parts and Service Consultant

MSXi
Dearborn, MI
04.2014 - Current
  • I have worked with nearly 200 Toyota dealerships across the United States. Key focus areas are;
  • Improving efficiency to decrease customer wait times.
  • Maximizing customer satisfaction.
  • Conducting sales training with ASMs.
  • Conducting process training with express maintenance technicians.
  • Ensuring that management team has pay plans and schedules in place that are conducive to the overall goals of both the dealer and the manufacturer.
  • Working with BDCs to ensure that capacity settings in their scheduling tools are reflective of the true capacity of the shop.
  • Providing incoming and outgoing call training to BDC team members.
  • Ensuring that management teams understand KPIs and what actions to take to affect them.
  • My position exists to grow “TXM” (Toyota Express Maintenance) operations however, many of the dealerships that I work with utilize me more as a general fixed operations consultant. I have a working knowledge of many DMS and scheduling tools.

Lead Installer / Fixed Operations Trainer

Dealertrack
Salt Lake City, UT
03.2012 - 04.2014
  • Duties included;
  • Training employees in all departments on how to use DealerTrack DMS.
  • After becoming lead installer;
  • Coordinating a team of installers to train their respective departments during a DMS launch.
  • Facilitating data transfers and verification from prior DMS to DealerTrack.
  • Ensuring that sufficient hardware was in place and properly configured.
  • Importing the dealers chart of accounts and ensuring that each transaction was properly routed.
  • Routing dealers chart of accounts to their financial statements.

Service Drive Manager / ASM

Steve Bailey / Momentum/ And Battison Honda
Oklahoma City, OK
01.2008 - 03.2012
  • As ASM;
  • Facilitated the customer experience while their service was being completed.
  • Maintained CSI above region average my entire career.
  • Averaged more HPRO and more total hours sold than any other advisor during my time at the dealership.
  • Won Honda “Top ASM” award for region in 2012 and 2013.
  • As service drive manager;
  • Responsible for ASM, cashier, and porter hiring, scheduling and training.
  • Ensuring that the customer experience met the customer, dealership and manufacturer expectations.

Sales Consultant

Bob Howard Chrysler Jeep Dodge RAM
Oklahoma City, OK
01.2006 - 01.2008
  • Worked with phone traffic and walk in traffic to meet monthly sales objectives.
  • Followed the "Road to the Sale" to maximize chances of closing customers on their first visit to the dealership.
  • Followed up with existing customers to provide additional support and address concerns.
  • Provided sales and customer service assistance to walk-in traffic

Education

High School Diploma -

Denison High School
Denison, TX
03.2002

Skills

  • Problem Anticipation and Resolution
  • Budgeting and Forecasting
  • Sales Tracking
  • Employee Coaching and Motivation
  • Scheduling and Coordinating
  • Management Training
  • Program Optimization
  • Department Oversight
  • Managing Employee Relations
  • Customer Service
  • Retention Strategies
  • Industry Trends
  • Verbal and Written Communication

Timeline

Retail Parts and Service Consultant

MSXi
04.2014 - Current

Lead Installer / Fixed Operations Trainer

Dealertrack
03.2012 - 04.2014

Service Drive Manager / ASM

Steve Bailey / Momentum/ And Battison Honda
01.2008 - 03.2012

Sales Consultant

Bob Howard Chrysler Jeep Dodge RAM
01.2006 - 01.2008

High School Diploma -

Denison High School

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Justin West