Justin Whiteside
Plantation,FL
Summary
Dynamic Team Lead with a proven track record at Charter Communications, enhancing customer satisfaction through strategic workflow management and effective coaching. Skilled in conflict resolution and human resources management, I foster a collaborative environment that boosts team productivity and aligns with organizational goals.
Multi-tasking Team Leader well-known for executing successful, new [Type] initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
7
7
years of professional experience
Work History
Team Lead
Charter Communications
Saint Louis, Mo
02.2020 - 12.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Team Leader Manager
Boeing Employee's Flying Association
Berkeley, Mo
04.2018 - 01.2020
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
Education
Bachelor of Science - Aviation
Liberty University
Lynchburg, VA05-2026
High School Diploma -
Hazelwood East
Hazelwood, MO05-2010
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Schedule management
- Human resources management
- Client communication
- Deadline management
- Strategic planning
- Workflow management
Accomplishments
- Supervised a team of 30 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Team Lead
Charter Communications
02.2020 - 12.2024
Team Leader Manager
Boeing Employee's Flying Association
04.2018 - 01.2020
Bachelor of Science - Aviation
Liberty University
High School Diploma -
Hazelwood East