Justin Wortley
Fort Lauderdale,FL
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at J Mark's Steakhouse. Proven ability to enhance guest experiences through effective multitasking and upselling techniques, leading to increased revenue. Committed to maintaining cleanliness standards and fostering guest engagement for repeat business.
Overview
24
24
years of professional experience
Work History
Server
J Mark's Steakhouse
06.2018 - 10.2025
- Delivered exceptional customer service, ensuring timely order processing and guest satisfaction.
- Trained new staff on menu items, service protocols, and company standards.
- Implemented upselling techniques to enhance guest experience and increase revenue opportunities.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server/Manager on Duty
Reese's Restaurant
01.2002 - 06.2018
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed multiple tables effectively, providing timely service in fast-paced environment.
- Trained new employees on menu items, service standards, and restaurant procedures.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
High School Diploma -
Rensselaer Central High School
Rensselaer, INSkills
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Multitasking and organization
- POS operation
- Guest engagement
- Cleanliness standards
Timeline
Server
J Mark's Steakhouse
06.2018 - 10.2025
Server/Manager on Duty
Reese's Restaurant
01.2002 - 06.2018
High School Diploma -
Rensselaer Central High School