Justin Wright
Jeffersonville,Oh
Summary
Dynamic leader with a proven track record in managing cross-functional teams and delivering exceptional customer service. Committed to enhancing operational efficiency and developing impactful marketing strategies that attract and retain customers.
Overview
10
10
years of professional experience
Work History
Owner/Operator
PLumb Pros
Jeffersonville, Oh
11.2024 - Current
- Managed daily operations of business to ensure smooth workflow.
- Developed marketing strategies to promote services and attract customers.
- Coordinated inventory management to maintain adequate stock levels.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Oversaw financial transactions to ensure accurate record-keeping.
- Collaborated with suppliers to source quality materials for services offered.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Set pricing structures according to market analytics and emerging trends.
Director of Operations
GLPettit LLC
Washington Court House, Ohio
06.2016 - 11.2024
- Implemented process improvements to enhance operational efficiency and reduce costs.
- Managed cross-functional teams to align goals and drive project execution.
- Developed and maintained operational budgets to support strategic planning initiatives.
- Coordinated supply chain activities to optimize inventory levels and delivery schedules.
- Analyzed performance data to identify trends and inform decision-making processes.
- Managed day-to-day operations of a large staff in multiple departments.
- Created policies and procedures for improved workflow processes.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Provided leadership and guidance to subordinate managers and supervisors.
- Ensured compliance with applicable laws, regulations, industry standards.
- Identified areas where process improvements could be made resulting in increased productivity.
- Developed training programs for new employees as well as existing staff members.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Organized and oversaw work schedules of departmental managers.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Conducted preventive maintenance on machinery to ensure optimal operation
- Troubleshot electrical issues in building systems and repaired faults
- Replaced worn-out components in plumbing systems to maintain functionality
Education
Some College (No Degree) - Firefighting/EMT
Clark State Community College
Springfield, Ohio, OHSkills
- Marketing strategy
- Inventory management
- Financial management
- Customer service
- Supplier collaboration
- Operational efficiency
- Team leadership
- Problem solving
- Effective communication
- Time management
- Hiring
- Operations management
- Preventative maintenance
- Documentation and reporting
- Emergency response
- Revenue collection
- Decision-making
- Planning
- Equipment maintenance
- Problem-solving capacity
Timeline
Owner/Operator
PLumb Pros
11.2024 - Current
Director of Operations
GLPettit LLC
06.2016 - 11.2024
Some College (No Degree) - Firefighting/EMT
Clark State Community College