Justin Yockey
Magnolia,TX
Summary
Dynamic Driver Supervisor at Sixty Wrecker with a proven track record in staff management and operational efficiency. Enhanced team performance through strategic planning and effective training, resulting in improved customer satisfaction. Skilled in complex problem-solving and fostering collaboration, while ensuring fleet reliability and maintaining strong relationships with drivers and dispatchers.
Overview
19
19
years of professional experience
Work History
Driver Supervisor
Sixty Wrecker
Houston, TX
04.2015 - Current
- Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
- Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
- Developed clear expectations for driver performance, ensuring consistent quality across the team.
- Coordinated with maintenance teams to ensure timely repairs and preventative maintenance on vehicles, minimizing downtime and ensuring fleet reliability.
- Resolved conflicts between drivers professionally, maintaining a positive work environment and promoting mutual respect.
- Assisted in recruitment efforts by screening potential candidates, conducting interviews, and selecting qualified individuals for open positions within the driving team.
- Handled disciplinary actions when necessary while maintaining professionalism and fairness.
- Enhanced communication between drivers and dispatchers through the implementation of effective scheduling systems.
Owner
Cadillac Escorts
Coleman, TX
08.2006 - 03.2015
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Education
High School Diploma -
Comquest Academy
Tomball, TX05.2005
Skills
- Decision-making
- Attention to detail
- Staff management
- Customer service
- Training and mentoring
- Complex Problem-solving
- Strategic planning
- Processes and procedures
- Operations management
- Process improvement
- Project management
Timeline
Driver Supervisor
Sixty Wrecker
04.2015 - Current
Owner
Cadillac Escorts
08.2006 - 03.2015
High School Diploma -
Comquest Academy