Justin Yockey
Magnolia,TX
Summary
Dynamic Driver Supervisor at Sixty Wrecker with a proven track record in staff management and operational efficiency. Enhanced team performance through strategic planning and effective training, resulting in improved customer satisfaction. Skilled in complex problem-solving and fostering collaboration, while ensuring fleet reliability and maintaining strong relationships with drivers and dispatchers.
Overview
19
19
years of professional experience
Work History
Driver Supervisor
Sixty Wrecker
04.2015 - Current
- Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
- Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
- Developed clear expectations for driver performance, ensuring consistent quality across the team.
- Coordinated with maintenance teams to ensure timely repairs and preventative maintenance on vehicles, minimizing downtime and ensuring fleet reliability.
- Resolved conflicts between drivers professionally, maintaining a positive work environment and promoting mutual respect.
- Assisted in recruitment efforts by screening potential candidates, conducting interviews, and selecting qualified individuals for open positions within the driving team.
- Handled disciplinary actions when necessary while maintaining professionalism and fairness.
- Enhanced communication between drivers and dispatchers through the implementation of effective scheduling systems.
Owner
Cadillac Escorts
08.2006 - 03.2015
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Education
High School Diploma -
Comquest Academy
Tomball, TX05.2005
Skills
- Decision-making
- Attention to detail
- Staff management
- Customer service
- Training and mentoring
- Complex Problem-solving
- Strategic planning
- Processes and procedures
- Operations management
- Process improvement
- Project management
Timeline
Driver Supervisor
Sixty Wrecker
04.2015 - Current
Owner
Cadillac Escorts
08.2006 - 03.2015
High School Diploma -
Comquest Academy
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