Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Yocum

Greenacres ,FL

Summary

Dynamic professional with extensive experience in logistics and customer service, notably at Pjs Transports. Proven ability to enhance operational efficiency through critical thinking and effective problem resolution. Skilled in team collaboration and staff training, consistently achieving high customer satisfaction and timely deliveries. Committed to performance improvement and goal setting.

Overview

7
7
years of professional experience

Work History

Dispatcher

Pjs Transports
03.2022 - 02.2025
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

CDL Truck Driver

Pjs Transports
West Palm Beach, FL
03.2022 - 02.2025
  • Operated with safety and skill to avoid accidents and delays.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Filled out load paperwork and DOT-mandated log books.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Delivery Driver

FedEx
West Palm Beach, FL
06.2020 - 03.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Crew Chief

Stanley Steemer
Delray Beach, FL
09.2017 - 2020
  • Managed team according to company standards and compliance requirements.
  • Organized daily assignments for crew members, ensuring efficient use of time and resources.
  • Trained all team members on key roles to maintain flexibility.
  • Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
  • Enhanced customer satisfaction by providing efficient and thorough carpet cleaning services.
  • Tailored carpet cleaning methods based on individual client needs, ensuring the best possible outcomes for each project.

Education

No Degree - Class A Truck Driving

Summerville CDL School
Sumterville, FL

John I Lenard
West Palm Beach, FL
03.2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Relationship building
  • Professional telephone demeanor
  • Scheduling
  • Staff training
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Work Planning and Prioritization
  • Performance improvement
  • Goal setting

Timeline

Dispatcher

Pjs Transports
03.2022 - 02.2025

CDL Truck Driver

Pjs Transports
03.2022 - 02.2025

Delivery Driver

FedEx
06.2020 - 03.2022

Crew Chief

Stanley Steemer
09.2017 - 2020

No Degree - Class A Truck Driving

Summerville CDL School

John I Lenard
Justin Yocum