Justina Colvin
Baltimore,MD
Summary
Dedicated customer service professional with proven skills in transaction processing, problem-solving, and team collaboration. Committed to enhancing customer satisfaction and optimizing workflow in fast-paced environments.
Detail-oriented and proactive production worker with experience in quality inspections and training new staff. Known for effective collaboration and process improvement initiatives that enhance workflow and ensure compliance with safety standards.
Knowledgeable [Desired Position with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cashier
Medstar Union Memorial Hospital
Baltimore, MD
05.2025 - Current
- Processed customer transactions accurately and efficiently at point of sale.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted with inventory management by restocking shelves and monitoring supplies.
- Responded to customer inquiries and resolved issues promptly to ensure satisfaction.
- Utilized cash register systems for accurate transaction processing and record-keeping.
- Collaborated with team members to improve workflow during peak hours.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Production Worker
Pompeian
Baltimore, MD
10.2019 - 04.2024
- Operated production machinery to ensure efficient processing of olive oil products.
- Conducted quality inspections to maintain product standards and compliance with safety regulations.
- Assisted in training new staff on safety protocols and operational procedures.
- Collaborated with team members to optimize workflow and reduce downtime during production runs.
- Maintained cleanliness and organization of work areas to support a safe working environment.
- Monitored inventory levels, reporting discrepancies to management for timely resolution.
- Implemented process improvements that enhanced overall efficiency in packaging operations.
Package Handler
Amazon
Baltimore, MD
01.2013 - 03.2018
- Operated package sorting equipment to ensure timely and accurate processing of shipments
- Assisted in training new team members on safety protocols and operational procedures
- Coordinated workflow among team members to optimize package handling efficiency
- Monitored inventory levels and reported discrepancies to improve accuracy in stock management
- Implemented best practices for safe lifting techniques, reducing workplace injuries
- Assembled, sealed, and loaded packages into correct trucks.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Education
High School Diploma -
Baltimore Talent Development High
Baltimore, MD06-2013
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Certification
- [Area of certification] Training - [Timeframe]
Languages
English
Full Professional
Timeline
Cashier
Medstar Union Memorial Hospital
05.2025 - Current
Production Worker
Pompeian
10.2019 - 04.2024
Package Handler
Amazon
01.2013 - 03.2018
High School Diploma -
Baltimore Talent Development High