Justina Franco
Herkimer,NY
Summary
Healthcare Administrative Professional with experience in patient scheduling, care coordination, and clinical documentation, complemented by a background in library services and creative programming. Skilled in communication, organization, data entry, and delivering strong customer-focused support.
Overview
15
15
years of professional experience
Work History
Library Clerk, Evenings & Per Diem
Ilion Public Library
Ilion, NY
08.2019 - Current
- Provides library patrons with technical assistance, personal account management and a variety of skill-related services. Loan management on various library materials. Experience with adding new items to the library catalog. Helps coordinate library programs and events. Community advocacy for library resources. Conducts opening and closing procedures for this facility.
- Supported library operations by conducting regular inventory checks of materials to ensure accuracy of records and proper maintenance of collections.
Medical Office Assistant I, Digestive Diseases
Bassett Healthcare Network
Remote, NY
01.2023 - 11.2025
- Conducted telephonic outreach to patients to schedule procedure referrals and coordinate care. Assisted patients with obtaining medically necessary information and navigating healthcare services. Maintained follow-up caseload while ensuring accurate documentation and data entry in clinical systems. Collaborated across departments to support a positive patient/member experience. Maintained competency in programs required for daily responsibilities, including clinical information systems.
Peer Support Specialist
Community Health & Behavioral Services
Utica, NY
07.2022 - 11.2022
- Scheduled and met with individuals to connect and increase access to local resources. Maintained a caseload of 15-30 individuals monthly. Utilization of various software programs used for scheduling, medical documentation and timely reports. Assisted individuals with goal-setting and recovery. Responsible for representing this agency via community outreach and mental health advocacy events.
Library Clerk
Frankfort Public Library
Frankfort, NY
06.2019 - 06.2020
- Assisted library patrons with various needs such as personal accounts, technical assistance, and various skill-related services.
- Created a variety of programs for all ages.
- Opening and closing procedures of facility.
Circulation Supervisor
Utica Public Library
Utica, NY
06.2017 - 06.2018
- Responsible for leading the library’s circulation staff.
- Oversaw processing of library materials and property.
- Conducted regular staff meetings.
- Completion of annual report, monthly statistical figures, and employee scheduling.
- Assisted library patrons with needs such as technical assistance, personal accounts and various skill-related services.
Assistant Store Manager
Goodwill Industries- ARC Herkimer Goods Store
Herkimer, NY
08.2011 - 08.2017
- Responsible for leading a team of store associates and contracted individuals.
- Processed and priced materials in a fast-paced environment.
- Responsible for store budgeting metrics, facility displays and maintenance. Hiring and recruitment responsibilities.
- Production of deliveries, store goods, and general operative duties.
- Opening and closing procedures of this facility.
Education
Bachelor of Arts - Visual Arts
SUNY Empire
Saratoga, NYArt Studies
Herkimer SUNY
Herkimer, NYGregory B. Jarvis High School
Mohawk, NYSkills
- Appointment scheduling and care coordination
- Data entry and documentation
- Community resource navigation
- Expertise in customer relations and call center services
- Digital literacy
- Community outreach
- Collection maintenance
- Appointment coordination
LANGUAGES
English, elementary Italian
Timeline
Medical Office Assistant I, Digestive Diseases
Bassett Healthcare Network
01.2023 - 11.2025
Peer Support Specialist
Community Health & Behavioral Services
07.2022 - 11.2022
Library Clerk, Evenings & Per Diem
Ilion Public Library
08.2019 - Current
Library Clerk
Frankfort Public Library
06.2019 - 06.2020
Circulation Supervisor
Utica Public Library
06.2017 - 06.2018
Assistant Store Manager
Goodwill Industries- ARC Herkimer Goods Store
08.2011 - 08.2017
Bachelor of Arts - Visual Arts
SUNY Empire
Art Studies
Herkimer SUNY
Gregory B. Jarvis High School
ACHIEVEMENTS
Certified NYS-Peer Support Specialist, 2022-2024, Registered Yoga Teacher 200HR, Way to Wellness, 2017