TestOut
Justina Mcrae
Boston,MA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Ambitious, career-focused job seeker, anxious to obtain an entry-level Information Technology position to help launch career while achieving company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cross Train Agent
Cape Air Airlines
Boston, MA
02.2024 - Current
- Assisted in the preparation of aircrafts for departure by ensuring that all necessary items were loaded onto the plane.
- Confirmed seating assignments for passengers based on their preferences and availability.
- Maintained communication between airline personnel, crew members and customers through use of radios or telephone systems.
- Managed customer complaints efficiently while providing a positive experience for passengers during travel disruptions or emergencies.
- Enforced FAA regulations regarding hazardous materials onboard aircrafts.
- Verified accuracy of passenger manifests against tickets prior to boarding aircrafts.
- Inspected aircrafts before take-off to ensure safety protocols were met.
UPS Package Handler
UPS
Boston, MA
09.2023 - Current
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Organized packages according to type, size, destination, and other specifications.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Assisted in training new employees on package handling processes.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
Delivery Driver
Milestone Delivery
Norwood, MA
07.2023 - 08.2023
- Transported and safely delivered items to prevent damage or loss.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Handled merchandise in accordance with product handling standards.
Customer Service Representative
Ranstad Staffing Service
Tennessee Ridge, TN
11.2022 - 07.2023
- Schedule service for CS to get appliances replaced
Driver
FedEx Ground
Columbia, SC
01.2022 - 06.2022
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Secured merchandise, avoiding damage during transportation.
Warehouse Worker
TARGET DISTRIBUTING CENTER
Lugoff, SC
09.2020 - 11.2021
- Able to lift and carry merchandise weighing 35-50 lbs
- Frequently throughout a shift
- Able to lift and carry merchandise weighing up to 60 lbs
- Occasionally throughout a shift
- Maintain positive and respectful attitude while working independently and in a team environment
- Able to accurately use basic math skills (counting, addition, subtraction)
- Able to accurately read labels, tickets, and other product documentation
- Able to operate computer systems or handheld devices with minimal direction after receiving training
- Good written and oral communication skills
- Drive and operate Stand up and sit down forklift
Remodel Associate
Walmart
Camden, SC
05.2020 - 09.2020
- Helped with remodeling of the store, assembling and cleaning new fixtures, reset modular layouts, stock merchandise to new layouts
- Helped unload trucks and stock merchandise to side counters
- Assisted customers in the Fabric, Stationary and Celebration departments.
Customer Service Representative
Virtual Biz Solutionz LLC
Atlanta, GA
01.2019 - 09.2019
- Provided assistance to clients
- Answered phone and assisted clients with changes
- Explained products and benefits
88M Motor Transport Operator
National Guard Battery
Bennettsville, SC
05.2013 - 05.2019
- Operated numerous vehicles and equipment over varied terrain and roadways for support of combat operations
- Managed loading and unloading of personnel being transported
- Overseen and checked proper loading and unloading of cargo on vehicles and trailers
- Secures cargo against inclement weather, pilferage, and damage
- Operated vehicle component material handling equipment (MHE), as required
- Employed land navigation techniques
- Knowledgeable with the operation of radios and weapons when they are mounted on the vehicle
- Performed vehicle self-recovery and field expedients to include towing vehicles
- Corrected or reported all vehicle deficiencies; supported mechanics where necessary
- Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations
- Patrolled areas and allowed restricted area access for authorized personnel
- Operation and organizational maintenance of weapons systems and specialized equipment
- Seized and secured numerous prohibited items
- Maintained rifles and machine guns.
Work From Home Reservation Specialist
Hyatt
08.2018 - 02.2019
- Taking calls from guests, ensuring they have room base on needs or specifications such as; the number of rooms, beds, location of hotel or dates needed
- Entering guests' pertinent information such as credit card information, first and last name of guests, email address, and priority club number
- Maintaining compliance, ensuring that I am where I am scheduled to be, to assist our guests
- Providing necessary property information such as phone numbers, addresses or confirmation numbers if forgotten and possible nearby attractions to ensure planning is as stress-free as possible
- Addressed customer service inquiries in a timely manner and accurate fashion.
Security Officer
Allied Universal
Houston, TX
02.2018 - 06.2018
- Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions
- Continuously monitored security cameras, fire, building and alarm systems
- Reported all incidents, accidents, and medical emergencies to law enforcement
- Answered alarms and investigated disturbances
- Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates
- Issued security badges and visitor passes to all guests
- Checked passes and credentials of persons seeking to enter the property
- Inspected parking lot to verify that vehicles were properly parked and displayed parking permits.
Sales Reservation Agent
U-Haul
04.2014 - 09.2017
- Answer incoming calls and provide technical support and assistance with regards to scheduling truck and trailer rentals
- Receive and handle a large number of inbound calls daily
Package Handler
Fed Ex Ground
Florence, SC
01.2017 - 06.2017
- Utilizes 'hand-to-surface' methods for all package handling
- Loads and unloads packages onto or from delivery vehicles, trailers, pallets, conveyor system carts and load gratings
- Lifts, carries, pushes and pulls packages on a continuous and repetitive basis for approximate shifts of two to four hours
- Determines the appropriate conveyor system by scanning packages, reading labels and charts, verifying numbers and memorizing information and sorts packages accordingly.
Wireless Expert
SalesMakers Inc
Laurinburg, NC
07.2016 - 02.2017
- Followed up with over [30] customers each week to verify that they were satisfied with purchases
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Priced merchandise, stocked shelves and took inventory of supplies
- Alerted customers to upcoming sales events and promotions
- Welcomed customers into the store and helped them locate items
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Actively pursued personal learning and development opportunities
- Shared product knowledge with customers while making personal recommendations
- Assessed and improved over 75 existing TracFone customer accounts each month
- Maintained friendly and professional customer interactions
- Ensured the highest level of customer satisfaction and resolution possible during customer escalations.
Manager / Stocker
Dollar General
Clio, SC
04.2016 - 07.2016
- Operated a cash register for cash, check and credit card transactions with [100] % accuracy
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took Cleaned and organized the store, including the checkout desk and displays
- Identified potential shoplifters and alerted management
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Identified potential shoplifters and alerted management
- Determined customer needs by asking relevant questions and listening actively to the responses
- Welcomed customers into the store and helped them locate items
- Opened a new store location and assisted in recruiting and training new staff
- Reduced inventory while reducing out of stocks
- Worked closely with district manager to ensure other stores had the information and resources needed
- Worked to ensure all operational goals were met
- Delivered an excellent customer experience daily
- Reduce shrink through company policies, tools and accountability
- 30-60-90 day plans
- Delivered excellent customer service by greeting and assisting each customer
- Stocked and restocked inventory when shipments were received
- Reorganized the sales floor to meet company demands
- Determined staff promotions and demotions, and terminated employees when necessary
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
- Some projects included opening new locations, closing or relocating current stores, inventory prep, corporate visit prep, preparing stores for new store managers to ensure their success, helping stores complete fixture moves/POG's etc.
Picker
Amazon Fulfillment Center
West Columbia, SC
12.2015 - 03.2016
- Worked at a rapid pace to meet tight deadlines
- To meet required productivity various numbers of items (number required varied by size of items picked) had to be picked for each quarter of the work day
- Transported goods from shelves
- Would often require lifting from lower shelves or lowering from higher shelves
- Followed proper selection procedures as established by the company
- Followed six-sided check on all items to determine if damaged
- Placed damaged items where specified, and supported damaged item ticket
- Placed items found on the floor in the required bin so they could be placed in their correct location by proper employee.
Warehouse Worker
Graham Personnel Services
Greensboro, NC
07.2015 - 09.2015
- Receive, store, and distribute material, tools, equipment, and supplies throughout warehouse to sustain manufacturing and production activities
- Unload trucks, check in merchandise, reconcile purchase orders with sales orders, and distribute received inventory to designated production areas
- Operate heavy machinery such as forklifts to move materials and items from receiving and storage areas to production floor
- Facilitate inventory management and inform management of low inventory; record inventory counts in company computer systems
- Generate reports documenting defective materials, questionable conditions, and quality benchmark results.
Education
High School Diploma -
Marlboro County High School
01.2012
Bachelor of Science - Information Technology
Strayer University
Associate Degree - Auto Body
Darlington Technical College
Skills
- Active listening skills
- Consistently meets sales goals
- Credit card transactions
- Computer literate
- POS systems knowledge
- Upselling techniques
- Merchandising
- Stocking
- Skilled problem solver
- Motivated team player
- Natural leader
- Cash register familiarity
- People-oriented
- Basic administrative knowledge
- Detail-oriented
- POS software expert
- Data entry
- Goal-oriented
- Excellent communication skills
- Friendly demeanor
- Strong work ethic
- Outstanding interpersonal skills
- Extensive customer service and sales experience
- Superior proficiency with e-mail Internet and MS Office applications such as Word Access and Excel
- Outstanding facility in explaining and promoting product benefits and features
- Excellent oral and written communication skills
- High problem-solving and negotiation skills
- Criminal law knowledge
- Surveillance of premises
- Proficient with CCTV
- Foot and vehicle patrols
- Fire arm trained
- Conflict Resolution
- Clear Communication
- Problem-Solving
- Critical Thinking
Certification
- Forklift Certified
- DOT Medical Card
- Driver's License
Military Service
Army, United States, PFC, 05/2013, 05/2019
Software
Timeline
Cross Train Agent
Cape Air Airlines
02.2024 - Current
UPS Package Handler
UPS
09.2023 - Current
Delivery Driver
Milestone Delivery
07.2023 - 08.2023
Customer Service Representative
Ranstad Staffing Service
11.2022 - 07.2023
Driver
FedEx Ground
01.2022 - 06.2022
Warehouse Worker
TARGET DISTRIBUTING CENTER
09.2020 - 11.2021
Remodel Associate
Walmart
05.2020 - 09.2020
Customer Service Representative
Virtual Biz Solutionz LLC
01.2019 - 09.2019
Work From Home Reservation Specialist
Hyatt
08.2018 - 02.2019
Security Officer
Allied Universal
02.2018 - 06.2018
Package Handler
Fed Ex Ground
01.2017 - 06.2017
Wireless Expert
SalesMakers Inc
07.2016 - 02.2017
Manager / Stocker
Dollar General
04.2016 - 07.2016
Picker
Amazon Fulfillment Center
12.2015 - 03.2016
Warehouse Worker
Graham Personnel Services
07.2015 - 09.2015
Sales Reservation Agent
U-Haul
04.2014 - 09.2017
88M Motor Transport Operator
National Guard Battery
05.2013 - 05.2019
High School Diploma -
Marlboro County High School
Bachelor of Science - Information Technology
Strayer University
Associate Degree - Auto Body
Darlington Technical College