MARGARET GARRAWAY

· Greeted passengers, issued tickets, shared seat assignments, checked baggage, boarded flights and re-booked passengers.

· Escorted passengers and special needs customers safely and courteously.

· Managed time efficiently in order to complete all tasks within deadlines.

· Self-motivated, with a strong sense of personal responsibility.

· Skilled at working independently and collaboratively in a team environment.

· Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.

· Loading and unloaded customer luggage, airfreight and company mail on and off aircraft.

· Supervised field operations teams to complete projects within established timelines.

· Monitored employee performance for compliance with regulations and policies.

· Investigated issues and developed effective solutions.

· Met with customers to resolve issues and build productive relationships.

· Planned and scheduled field activities according to set timelines and order of operations.

· Assisted management with special projects to complete all tasks by deadlines.

· Answered phone calls and responded to inquiries from customers, vendors and other external contacts.

· Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.

· Maintained databases and contact lists to keep important contact information accurate and up to date.

· Coordinated and scheduled meetings and appointments to keep organization running smoothly.

Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships

· Maintained personnel records and updated internal databases to support document management.

· Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.

· Collected, validated, and distributed information to employees.

· Computerized office activities, maintained customer communications, and tracked records through delivery.

· Supervised field operations teams to complete projects within established timelines.

· Monitored employee performance for compliance with regulations and policies.

· Communicated with parents regarding child's behavior, daily activities, and concerns.

· Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.

· Taught children educational games to reinforce learning of alphabets and numbers.

· Prepared and served nutritious and healthy meals and snacks.

· Applied positive behavior management techniques to enhance social interactions and emotional development.

· Assisted in potty training and other daily hygiene activities to support child development.