JUSTINA ROWLAND
McFarland,USA
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Communicator
Dane County Communications
Madison, WI
10.2023 - Current
- Dispatched appropriate resources to respond to emergency situations promptly.
- Continuously updated knowledge base on current policies, procedures, and technology changes.
- Demonstrated effective problem solving skills while managing multiple incoming calls.
- Managed stressful situations in calm, composed manner while remaining professional at all times.
- Operated workstation comprised of multiple computer systems, telephone systems and geographical mapping tools.
- Processed high call volumes for law enforcement and fire and emergency medical services.
- Entered essential caller information in computer-aided dispatch system.
- Provided emergency medical instructions to callers.
- Successfully communicated with callers from diverse backgrounds with varying levels of English proficiency.
Bartender
Silver Eagle Bar & Grill
Monona
06.2017 - 02.2024
- Developed strong working relationships with guests and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Provided friendly customer service by greeting guests as they arrived at the bar and making recommendations based on their preferences.
- Completed POS transactions, returning currency, coin, and payment cards to guests.
Substitute Teaching Assistant
Wisconsin Dells School District
Wisconsin Dells
09.2014 - 06.2015
- Monitored student behavior at lunch and recess.
- Corrected student work under supervision of lead teacher.
- Assisted teacher in providing instruction to class of students.
- Supervised class while teacher attended meetings.
- Taught small groups of students in foundational material.
- Modeled activities for students struggling to understand written instructions.
- Shared information about student progress and concerns with lead teacher.
- Created materials for classroom instruction.
- Established positive relationships with students, parents, fellow teachers and school administrators.
Lead Server
Buffalo Phil's Grill
Lake Delton
05.2007 - 05.2012
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Worked with management to coordinate special functions and events.
- Managed opening and closing duties to facilitate restaurant operations.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Trained and acclimated new servers to restaurant's culture and operations.
- Interacted and engaged with patrons to promote friendly environment.
- Provided exceptional service to high volume of daily customers.
Lead Server
Houlihan's
Lake Delton
06.2001 - 06.2007
- Trained new servers on menu items and restaurant standards.
- Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.
- Implemented new POS system and trained staff members on use.
- Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
Education
High School Diploma -
San Marcus High School
Santa BarbaraSkills
- Outstanding customer service
- Excellent judgment
- Courteous
- Organizational ability
- Outgoing personality
- Service-oriented mindset
- Multitasking ability
- Proficient typing skills
- Basic computer knowledge
- Quick learner
- Problem-solving aptitude
- Teamwork and Collaboration
Certification
- Emergency Medical Dispatch
- Emergency Fire Dispatch
- Emergency Police Dispatch
- Active Assailant Certified
- TIME System
- CPR
Timeline
Communicator
Dane County Communications
10.2023 - Current
Bartender
Silver Eagle Bar & Grill
06.2017 - 02.2024
Substitute Teaching Assistant
Wisconsin Dells School District
09.2014 - 06.2015
Lead Server
Buffalo Phil's Grill
05.2007 - 05.2012
Lead Server
Houlihan's
06.2001 - 06.2007
High School Diploma -
San Marcus High School