Justina Tracey
Anchorage,AK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Pharmacy Technician
Southcentral Foundation
Anchorage, Alaska
09.2022 - 09.2025
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Resolved customer complaints promptly, ensuring customer satisfaction and maintaining professionalism.
- Collaborated with peers, technicians, and pharmacists to prioritize and complete medication orders efficiently.
- Supported pharmacist in processing a high volume of prescriptions while addressing customer inquiries.
- Assisted pharmacists in preparing and dispensing medications to patients.
- Maintained cleanliness and organization of pharmacy workspaces and storage areas.
- Managed filing of prescriptions, both electronically and manually.
- Assisted in training new employees on pharmacy procedures.
Provider Enrollment Specialist
Southcentral Foundation Anchorage, Alaska
Anchorage, Alaska
07.2021 - 11.2022
- Managed provider enrollment applications for diverse healthcare services.
- Reviewed and verified provider credentials to ensure compliance with regulations.
- Coordinated with internal teams to streamline enrollment procedures and documentation.
- Assisted in training new staff on enrollment policies and procedures.
- Communicated effectively with providers to address questions and concerns promptly.
- Responded to requests for information about the enrollment process.
- Prepared weekly summaries detailing newly enrolled providers, pending applications, rejected applications.
- Maintained accurate records regarding all aspects of the enrollment process in a secure database.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
Revenue Cycle Specialist
Southcentral Foundation Anchorage, Alaska
Anchorage, Alaska
11.2020 - 07.2021
- Maintained current knowledge of insurance policies, procedures, regulations, and guidelines.
- Maintained updated knowledge of healthcare revenue cycle processes.
- Assisted in training new staff on billing procedures and software.
- Informed insurance providers about patient coverage inquiries.
Administrative Assistant
UIC
Barrow, Alaska
08.2019 - 08.2020
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Facilitated customer inquiries by directing them to the correct department.
Cashier
Stuaqpak
Barrow, Alaska
04.2020 - 07.2020
- Processed customer transactions efficiently at Stuaqpak's retail location.
- Greeted customers and addressed inquiries about store products and services to enhance their shopping experience.
- Personalized service for each customer to elevate satisfaction levels and foster loyalty.
- Maintained work area and kept cash drawer organized.
- Handled cash, credit, and debit transactions securely and responsibly.
- Accepted cash and credit card payments, issued receipts and provided change.
- Restocked shelves with merchandise to ensure availability.
- Provided attentive customer service through active listening and engagement to meet patron needs effectively.
Receptionist
UIC
Barrow, Alaska
06.2019 - 08.2019
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Coordinated mail distribution, facilitating timely delivery of correspondence and packages to support smooth office operations.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted staff with administrative tasks, including typing letters, filing documents, and scanning and copying, enhancing overall office efficiency.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Handled customer inquiries and complaints, delivering prompt solutions to improve visitor satisfaction.
- Ensured callers received necessary contact information to facilitate effective inquiries.
Instructional Paraprofessional
North Slope Borough School District
Barrow, Alaska
02.2019 - 06.2019
- Tutored and supported children individually and in small groups to enhance understanding of assignments and reinforce learning concepts.
- Collaborated with teachers to develop and implement effective instructional strategies for diverse learners.
- Supported students with diverse learning needs during academic activities to promote engagement and participation.
- Assessed individual student needs and analyzed academic and social situations to identify and address challenges and goals.
- Monitored student behavior in the classroom and on field trips.
Hotel Night Auditor
ASRC Top Of The World Hotel
Barrow, Alaska
01.2018 - 08.2018
- Prepared daily financial reports, ensuring accurate account balances for operational integrity.
- Processed payments for all guest transactions accurately and efficiently.
- Ensured that all guests had a pleasant stay by providing excellent customer service at all times.
- Assisted guests with inquiries about local attractions, restaurants, and transportation, improving their overall experience.
- Addressed customer complaints professionally, enhancing guest satisfaction and loyalty.
- Conducted regular inspections of public areas to maintain cleanliness standards.
- Recorded and verified guest bookings to ensure correct details.
Customer Service Cashier
East Coast Pizzeria
Barrow, Alaska
04.2015 - 07.2018
- Processed customer transactions efficiently at the cash register.
- Enhanced service quality by facilitating clear communication between customers and staff to resolve inquiries.
- Greeted customers and provided friendly customer service.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Trained new cashiers on operating procedures and customer service skills, improving team efficiency.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Resolved customer questions and concerns regarding products and services, ensuring satisfaction.
Office Worker
North Slope Borough
Point Lay, Alaska
06.2016 - 08.2016
- Managed daily office operations, ensuring efficient workflow and organized filing systems.
- Monitored incoming voicemail messages, ensuring timely responses to enhance communication.
- Collaborated with colleagues to support seamless office functionality and team coordination.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Education
High School Diploma -
Kali School
Point Lay, AK05.2016
Associate of Arts - Liberal Arts
Ilisagvik College
Barrow, AKSkills
- Medication dispensing
- Prescription management
- Inventory control
- Regulatory compliance
- Patient interaction
- Healthcare administration
- Data entry
- Microsoft Excel
- Payment processing
- Attention to detail
- Team collaboration
- Adaptability
- Follow-up skills
- Building rapport
- Customer service
- Call management
- Receiving support
- Active listening
- Hospitality and accommodation
Timeline
Pharmacy Technician
Southcentral Foundation
09.2022 - 09.2025
Provider Enrollment Specialist
Southcentral Foundation Anchorage, Alaska
07.2021 - 11.2022
Revenue Cycle Specialist
Southcentral Foundation Anchorage, Alaska
11.2020 - 07.2021
Cashier
Stuaqpak
04.2020 - 07.2020
Administrative Assistant
UIC
08.2019 - 08.2020
Receptionist
UIC
06.2019 - 08.2019
Instructional Paraprofessional
North Slope Borough School District
02.2019 - 06.2019
Hotel Night Auditor
ASRC Top Of The World Hotel
01.2018 - 08.2018
Office Worker
North Slope Borough
06.2016 - 08.2016
Customer Service Cashier
East Coast Pizzeria
04.2015 - 07.2018
High School Diploma -
Kali School
Associate of Arts - Liberal Arts
Ilisagvik College