Justine Metzler
Stephentown,NY
Summary
Experienced Administrative Assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Attentive and organized with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Dedicated with over 10 years of hands-on experience in similar roles. Uses sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office needs, paperwork and project. Successful in coordinating and executing meetings, travel and special events.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Receptionist
Metzwood Insurance Agency
05.2023 - Current
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered with a polite tone of voice, multi-line telephone, with an average of 50 calls and emails daily.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated and recorded customer or client information to maintain accounts.
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted incoming mail and directed to correct personnel each day.
- Coordinated company events with venues and advised staff of pertinent details.
- Processed payments and updated accounts to reflect balance changes.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Coordinated pick-up and delivery of express mail services.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Prepared month-end closing entries for detailed reporting and record keeping.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Short-Term Rental Owner
The Kinderhook Cabin
East Nassau, NY
07.2022 - Current
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Led startup and creation of operational procedures.
- Formed and sustained strategic relationships with clients.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Implemented successful business strategies to increase revenue and target new markets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Teaching Assistant/ Level III
New Lebanon Central School District
New Lebanon, NY
09.2018 - 05.2023
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Supervised children and participated with children in activities.
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Discussed assigned duties with classroom teachers to coordinate instructional efforts.
- Instructed and monitored students in use and care of equipment and materials.
- Established positive relationships with students, parents, fellow teachers and school administrators.
Culinary Work Force Development Coordinator/Food Service Worker
Berkshire Farm Union Free School District/ Berkshire Farm Center & Services for Youth
Canaan, NY
08.2012 - 09.2022
- Educate youth in culinary skills, meal preparation, food processing/handling, and proper sanitation.
- Mentor youth who participate in the workforce development program by providing direct supervision, teaching proper work ethic, and workforce development skills.
- Taught nutrition and farming practices.
- Taught various aspects of employment and business management.
- Worked toward implementing the farm-to-table approach within the residential treatment center.
- Taught and prepare students for all the steps involved in catering banquets and events.
- Menu planning, writing proposals, setting up banquets, budgeting, prepping, and preparing food, and serving at each event.
- Managing large groups of students.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Maintained order and cleanliness of work areas to conform with health codes.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Made meals in accordance with company standards and requirements.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Worked per-diem seasonally, nights, and weekends in food service from 2018-2022.
Assistant Manager, Caterer, and WFD Instructor
Butternut Ski Resort
Great Barrington, MA
01.2015 - 04.2022
- Assist in catering weddings and large events, as well as private events for the owner of the resort.
- Manage kitchen staff and catering staff for large events.
- Worked with chefs to prepare custom menus, special meals and featured beverages.
- Reconciled daily transactions, balanced cash registers, and deposited the restaurant's earnings.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Assisted staff by serving food and beverages or bussing tables.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Oversaw food preparation, production and presentation according to quality standards.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Transported, and trained the students in my Work Force Development program at Berkshire Farm Center.
- Worked weekends and seasonally from 2018-2022
Assistant Manager/Food Service Worker/ Seasonal
Shaker Mountain BBQ
New Lebanon, NY
01.2012 - 01.2017
- Menu planning, writing proposals, setting up banquets, budgeting, prepping, and preparing food, and serving at banquets and catering events.
- Preparation, cooking, and serving food.
- Front-of-house duties, such as greeting customers, placing orders, and cashing out customers.
- Worked seasonally, nights, and weekends.
Adminitrative Assistant/Office Manager
Shaker Mountain Cannery
New Lebanon, NY
01.2010 - 01.2012
- Prepared and processed locally grown food for canning and distribution.
- Assisted with marketing and business planning.
- Scheduling work orders, completing required paperwork, and daily production worksheets.
- Supervised staff in the preparation and processing of food, proper food handling, and the completion of required paperwork for scheduled processes.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Delegated daily tasks to team members to optimize group productivity.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
Assistant Director of Before and After School Program
Bee Happy Kids, Walter B. Howard Elementary School
West Lebanon, NY
01.2008 - 01.2010
- Provided child care for children ages 5-12.
- Organized age appropriate activities and education.
- Effectively communicated with parents, children and staff.
- Provided written reports and paperwork to parents and the director.
- Collected and recorded accounts receivable.
Family- Group Daycare Owner
Kid’s Creations Daycare
East Nassau, NY
01.2001 - 01.2010
- Provided child care for children aged 6 weeks to 12 years.
- Coordinating and implementing age-appropriate activities, preparing meals, teaching health and safety, and providing all daily needs of the children.
- Documentation of children's progress, communication with parents.
- Filing and submitting state-required paperwork.
- Hiring and training of employees.
- Accounting, marketing, and many other business-related duties.
- Recorded children's growth, behavior and development, monitoring changes to discuss with parents or guardians.
- Cultivated a safe and happy, child-friendly environment by implementing effective security and sanitation policies and procedures.
- Implemented creative and educational curriculum to promote expression and individuality with varying daily activities.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
- Reviewed and evaluated programs for compliance with state, local and federal regulations.
Administrative Assistant of the Research Department
Berkshire Farm Center and Services for Youth
Canaan, NY
01.1998 - 01.2001
- Documented and tracked the progress of the youth within the program.
- Interviewing clients, recording data and data entry.
- Assisting with preparation of research tests for all programming, grant writing, and administrative reports.
- Composed correspondence, reports and meeting notes.
- Scheduled appointments, meetings and events for management staff.
- Provided secretarial and office management support while building cooperative working relationships.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Coordinated appointments, meetings and conferences.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Tracked and submitted employee time sheets to prepare for payroll processing.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Prepared and prioritized calendars and correspondence.
- Inventoried and ordered supplies for office.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Composed, edited and typed complex memos and reports with job-related software.
Administrative Assistant
Berkshire Plumbing and Heating/ Roto Rooter
Pittsfield, MA
01.1996 - 01.1998
- Schedule appointments Order part and supplies Accounts receivable and bill paying Accounting Schedule staffing Advertisement
- Administered payroll and maintained proper documentation of employee personnel.
- Coded and entered daily invoices with in-house accounting software.
- Managed office inventory and placed new supply orders.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed office budget to handle inventory, postage and vendor services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed, scheduled and coordinated office functions and activities for employees.
- Created and managed budgets for travel, training and team building activities.
- Delegated work to staff, setting priorities and goals.
Skills
- Administrative Support
- Office Management
- Travel Coordination
- Scheduling
- Data Entry
- Organization skills
- Multitasking and prioritization
- Verbal and written communication
- Recordkeeping and bookkeeping
- Mail handling
- Multi-line telephone skills
- Bookkeeping
Certification
College credits in:
- Psychology
- English Composition I
- Accounting
- Sociology
- Individuals with Exceptionalities
- Intro to Administration of Early Childhood Programs
- Developmentally Appropriate Practices
- Health and Safety
- Children's Literature, Language and Literacy Development
- Child Development
- Classroom Management
- Nutrition
Certifications:
- Teaching Assistant Level III / ATAS, BCC
- Servsafe Manager Certification, American National Standards Institute
- Mandated Reporter Training, New York State Office of Children and Family Services
- Code of Conduct for Custodians of People with Special Needs
- Identifying and Reporting Child Abuse and Maltreatment
- Motivational Interviewing in a Chemical Dependency Treatment Setting, NYSO of Alcoholism and Substance Abuse Service
- Adolescent Development, NYSO of Alcoholism and Substance Abuse Service
- Tobacco Myths, NYSO of Alcoholism and Substance Abuse Service
- Alcohol and Drug Screens, NYSO of Alcoholism and Substance Abuse Service
- Nicotine Dependence and Smoking Cessation, NYSO of Alcoholism and Substance Abuse Service
- Preventing Fatal Overdoses, NYSO of Alcoholism and Substance Abuse Service
- SAFE SCHOOLS: Preventing School Violence, Access Continuing Education
- Training in Harassment, Bullying, Cyberbullying and Discrimination in Schools (DASA), Capital Region BOCES
- Adult CPR and First Aid, American Red Cross
- Better Processing School, Cornell University - 2011
- Child Development Associate and Accreditation, Capital District Child Care Council
- NYS background check and fingerprinted
References
available upon request
Timeline
Receptionist
Metzwood Insurance Agency
05.2023 - Current
Short-Term Rental Owner
The Kinderhook Cabin
07.2022 - Current
Teaching Assistant/ Level III
New Lebanon Central School District
09.2018 - 05.2023
Assistant Manager, Caterer, and WFD Instructor
Butternut Ski Resort
01.2015 - 04.2022
Culinary Work Force Development Coordinator/Food Service Worker
Berkshire Farm Union Free School District/ Berkshire Farm Center & Services for Youth
08.2012 - 09.2022
Assistant Manager/Food Service Worker/ Seasonal
Shaker Mountain BBQ
01.2012 - 01.2017
Adminitrative Assistant/Office Manager
Shaker Mountain Cannery
01.2010 - 01.2012
Assistant Director of Before and After School Program
Bee Happy Kids, Walter B. Howard Elementary School
01.2008 - 01.2010
Family- Group Daycare Owner
Kid’s Creations Daycare
01.2001 - 01.2010
Administrative Assistant of the Research Department
Berkshire Farm Center and Services for Youth
01.1998 - 01.2001
Administrative Assistant
Berkshire Plumbing and Heating/ Roto Rooter
01.1996 - 01.1998
College credits in:
- Psychology
- English Composition I
- Accounting
- Sociology
- Individuals with Exceptionalities
- Intro to Administration of Early Childhood Programs
- Developmentally Appropriate Practices
- Health and Safety
- Children's Literature, Language and Literacy Development
- Child Development
- Classroom Management
- Nutrition
Certifications:
- Teaching Assistant Level III / ATAS, BCC
- Servsafe Manager Certification, American National Standards Institute
- Mandated Reporter Training, New York State Office of Children and Family Services
- Code of Conduct for Custodians of People with Special Needs
- Identifying and Reporting Child Abuse and Maltreatment
- Motivational Interviewing in a Chemical Dependency Treatment Setting, NYSO of Alcoholism and Substance Abuse Service
- Adolescent Development, NYSO of Alcoholism and Substance Abuse Service
- Tobacco Myths, NYSO of Alcoholism and Substance Abuse Service
- Alcohol and Drug Screens, NYSO of Alcoholism and Substance Abuse Service
- Nicotine Dependence and Smoking Cessation, NYSO of Alcoholism and Substance Abuse Service
- Preventing Fatal Overdoses, NYSO of Alcoholism and Substance Abuse Service
- SAFE SCHOOLS: Preventing School Violence, Access Continuing Education
- Training in Harassment, Bullying, Cyberbullying and Discrimination in Schools (DASA), Capital Region BOCES
- Adult CPR and First Aid, American Red Cross
- Better Processing School, Cornell University - 2011
- Child Development Associate and Accreditation, Capital District Child Care Council
- NYS background check and fingerprinted