Justine Aguilar
Cincinnati,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Senior Administrative Assistant
Williams Lea
12.2022 - Current
- Submit expense reports and vendor invoices for payment.
- Manage 300 client and personal dockets monthly.
- Manage assigned attorney's emails and tasks.
- Coordinate internal and external meetings.
- Help with intake of new clients and materials by setting up files and documenting important information.
- Prepare drafts of forms and letters for legal staff use.
Small Business Credit Analyst
Citi Bank
11.2021 - 12.2022
- Processed AML and OFAC screenings.
- Performed business validity reviews.
- Conducted research on up to 20 credit applications daily.
- Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
- Analyzed customer data such as financial statements to determine level of risk involved in extending credit.
Financial Crimes Specialist
Fifth Third Bank
09.2020 - 11.2021
- Processed escheatment and charge-offs on accounts closed due to fraud.
- Performed fraud reviews on up to 30 commercial and consumer accounts daily.
- Took ownership of SBA fraud project.
- Assisted with overdue cases.
- Conducted preliminary investigations to confirm violations that occurred.
Disputes Specialist
Citi Bank
02.2020 - 09.2020
- Assisted customers with questions and inquiries to provide information regarding credit card disputes.
- Built strong relationships with up to 50 customers daily to increase retention and loyalty.
- Implemented strategies to reduce risk of credit card fraud and identity theft.
- Coordinated with investigators to verify timely and accurate processing of disputes.
- Kept up to date on industry information, system changes, network rules compliance issues.
Pension Payment Processor
Macy's
08.2018 - 10.2019
- Processed 200-450 pension packets across three different plan types monthly.
- Managed department fax and mailboxes.
- Adhered to strict deadlines.
- Took ownership of Dead Notification processing.
- Managed workflow and distribution for team.
Costco Small Business Credit Analyst
Citi Bank
03.2015 - 10.2017
- Facilitated in creating procedures for the Credit Department’s correspondence process.
- Aided in training new employees.
- Obtained $50,000 in signing credit signing authority.
- Conducted fraud investigations on credit applications
- Processed OFAC alerts.
- Assessed applicant’s financial information to determine creditworthiness.
Education
High School Diploma -
Taylor High School
North Bend, OH05.2007
Skills
- Invoice Processing
- Microsoft Office Proficiency
- Fraud Prevention
- Data Entry
- Appointment Scheduling
- Credit Analysis
- Call Management
- Ethical Conduct
Languages
Spanish
Professional Working
Timeline
Senior Administrative Assistant
Williams Lea
12.2022 - Current
Small Business Credit Analyst
Citi Bank
11.2021 - 12.2022
Financial Crimes Specialist
Fifth Third Bank
09.2020 - 11.2021
Disputes Specialist
Citi Bank
02.2020 - 09.2020
Pension Payment Processor
Macy's
08.2018 - 10.2019
Costco Small Business Credit Analyst
Citi Bank
03.2015 - 10.2017
High School Diploma -
Taylor High School
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