Justine Bresee
Joplin,MO
Summary
Dynamic Assistant Manager with a proven track record at Maverik Adventure's First Stop, excelling in customer service and team leadership. Enhanced operational efficiency through strategic inventory management and staff training, resulting in improved sales performance and customer satisfaction. Skilled in money handling and decision-making, fostering a culture of excellence and continuous improvement.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Maverik Adventure's First Stop
Joplin, MO
04.2025 - 06.2026
- Supported daily operations by training staff on best practices and operational procedures.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Implemented efficient workflow processes to enhance team productivity and customer service quality.
- Monitored sales performance metrics, providing insights to improve product placement strategies.
- Coordinated staff schedules to optimize coverage during peak hours and special events.
- Developed training materials for new employees, fostering a culture of continuous learning.
- Collaborated with management to identify areas for improvement in store operations and customer engagement.
- Led initiatives to enhance customer satisfaction through feedback analysis and service adjustments.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager
White Oak Station
Joplin, MO
05.2022 - 06.2025
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Shift Lead
Wendys Restaurant
Joplin, MO
05.2019 - 03.2022
- Supervised team members to ensure efficient shift operations and high service standards.
- Trained new employees on operational procedures and customer service excellence.
- Managed inventory levels, ensuring timely stock replenishment and waste reduction.
- Assisted in scheduling staff to optimize labor costs while maintaining service quality.
Kitchen Manager
Caseys's General Stores
Carl Junction, MO
03.2017 - 01.2020
- Oversaw daily kitchen operations ensuring compliance with health and safety standards.
- Trained staff on food preparation techniques and proper handling procedures.
- Managed inventory, ordering supplies, and minimizing waste to optimize costs.
- Developed schedules to ensure adequate staffing for peak service times.
Education
High School Diploma -
Carl Junction
Carl Junction, MO05.2009
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Maverik Adventure's First Stop
04.2025 - 06.2026
Assistant Manager
White Oak Station
05.2022 - 06.2025
Shift Lead
Wendys Restaurant
05.2019 - 03.2022
Kitchen Manager
Caseys's General Stores
03.2017 - 01.2020
High School Diploma -
Carl Junction