Justine Celorier
Chicago,IL
Summary
Adaptable professional with experience leading teams, resolving customer concerns, and managing daily operations in fast-paced environments with extreme attention to detail. Known for clear communication, strong organization, and accurate CRM updates. Ready to support growth through training, tracking, and consultative problem-solving.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Sales Team Lead
Koi, INC.
Chicago, Illinois
10.2024 - Current
- Engage face-to-face with dozens of prospective customers each day using consultative discovery to identify unique needs, build rapport, and support long-term consumer relationships.
- Led daily office meetings, training new hires on product knowledge, active listening, and objection handling to strengthen team capabilities.
- Coordinate daily field logistics and route planning for direct sales team, set performance goals, align individual targets with organizational metrics, and support territory success.
- Reviewed daily and weekly territory production metrics, monitored performance data for individual reps, identified pipeline issues, and communicated actionable insights to senior leadership.
- Use CRM tracking methods to monitor lead movement and update account data while applying Salesforce lead-routing rules to organize prospect pipelines.
- Addressed customer resistance, product concerns, and field logistics issues in real time, developing solutions that preserved brand integrity and retained at-risk accounts.
Office Administrator & Clerk
Law Offices of William C. Garrahan
Framingham, MA
02.2020 - 07.2022
- Coordinated firm's master calendar, scheduling client consultations and court appearances, ensuring timely responses to high-volume phone and email inquiries.
- Served as primary contact for incoming clients, providing empathetic customer service and efficiently collecting intake information for attorney review.
- Performed accurate data entry and organized digital files while managing client billing processes, facilitating transition of historical paper records to secure digital storage.
Shift Lead & Trainer
The Melting Pot Restaurants Inc.
Framingham, Massachusetts
03.2017 - 02.2020
- Managed payroll administration, labor scheduling, and back-of-house logistics, ensuring smooth daily operations.
- Monitored and processed food, beverage, and supply orders, maintaining budget adherence and optimal inventory levels.
- Delivered high-standard hospitality, resolved patron complaints with immediate conflict resolution, and built a substantial base of regular, repeat clientele through an outgoing and personable attitude.
- Trained and mentored new team members on POS navigation, menu composition, and guest service standards, improving overall service delivery.
Education
High School Diploma -
Framingham High School
Framingham, MA07-2016
Undergraduate Coursework - Psychology
Purdue Global University
Indianapolis, INSkills
- Sales & Operations: Sales Support, Territory Planning, Sales Tracking & Reporting, Data Entry & Billing
- CRM & Software: Salesforce (Lead & Opportunity Management), Technical proficiency, MS Excel (In Progress), POS Systems
- Leadership & Administration: Team Training & Mentoring, Office Administration, Meeting Facilitation, Scheduling & Calendar Management
- Customer Success: Client Relations & Support, Discovery & Needs Analysis, Consultative Problem Solving, Conflict Resolution, Advanced Objection Handling
Certification
- Salesforce Sales Operations Professional Certificate – Coursera / Salesforce (2026)
- Microsoft Excel Professional Certificate - Coursera / Microsoft (In Progress)
Timeline
Sales Team Lead
Koi, INC.
10.2024 - Current
Office Administrator & Clerk
Law Offices of William C. Garrahan
02.2020 - 07.2022
Shift Lead & Trainer
The Melting Pot Restaurants Inc.
03.2017 - 02.2020
High School Diploma -
Framingham High School
Undergraduate Coursework - Psychology
Purdue Global University