Justine Docouto
Cranston
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
8
8
years of professional experience
Work History
Bartender/Server
Red Robin
Foxborough, MA
10.2021 - Current
- Mix and serve beverages according to standard recipes and customer preferences.
- Maintain cleanliness and organization of bar area, ensuring compliance with health regulations.
- Collaborate with kitchen staff to streamline service during peak hours.
- Train new bartenders on menu items, service standards, and operational procedures.
- Engage with customers to provide personalized service and enhance overall experience.
- Resolve customer complaints swiftly, ensuring satisfaction and repeat business.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Receptionist
CCAP Dental
Warwick, RI
08.2020 - 01.2022
- Managed front desk operations, ensuring efficient patient flow and timely appointment scheduling.
- Developed and maintained positive relationships with patients, enhancing overall patient experience.
- Coordinated insurance verification processes, improving accuracy of patient billing information.
- Trained new staff on office procedures and customer service standards to ensure consistency.
- Facilitated communication between dental staff and patients, addressing inquiries promptly and professionally.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Dialysis Technician
American Renal
Woonsocket, RI
10.2019 - 08.2020
- Administer dialysis treatment to patients, ensuring comfort and safety throughout procedures.
- Monitor vital signs and respond to patient needs during dialysis sessions.
- Maintain accurate patient records and update treatment logs consistently.
- Train new staff on operational protocols and best practices for dialysis care.
- Collaborate with healthcare teams to develop individualized patient care plans.
- Educate patients on renal health management and post-treatment care strategies.
Soldier
US Army
Fort Polk, LA
02.2018 - 10.2019
- Led training exercises to enhance team readiness and operational effectiveness.
- Coordinated logistics for deployments, ensuring timely resource allocation and support.
- Conducted maintenance checks on equipment, ensuring operational readiness and reliability.
- Contributed to successful military exercises through effective coordination and task delegation among team members.
- Secured and protected military property, assets, and personnel.
Education
Associate of Science -
Community College of Rhode Island
Warwick, RI05-2024
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Cleanliness and hygiene
- Responsible alcohol service
- Complex Problem-solving
Timeline
Bartender/Server
Red Robin
10.2021 - Current
Receptionist
CCAP Dental
08.2020 - 01.2022
Dialysis Technician
American Renal
10.2019 - 08.2020
Soldier
US Army
02.2018 - 10.2019
Associate of Science -
Community College of Rhode Island