Justine Esteves
Brooklyn,NY
Summary
Capable Office Administrator committed to providing outstanding customer service and assistance while prioritizing projects and multitasking effectively to achieve project goals. Performance-oriented and driven with in-depth understanding of office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity.
Overview
11
11
years of professional experience
Work History
Administrative Coordinator
The Corcoran Group
09.2020 - 05.2023
- Prepared detailed documents and reports in adherence administrative processes.
- Monitored and directed incoming mail and prepared outgoing mail.
- Collaborated in timely processing of billing and accounts receivables.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Transcribed meeting minutes for management's records.
- Coordinated flights, ground transportation and hotel accommodations.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Mentored office employees on proper administrative procedures and how to use programs such Trident, keeping operations consistent and efficient for maximum performance.
Dental Office Administrator
Advanced Gentle Dentistry
11.2015 - 07.2020
- Delegate tasks to administrative support staff to organize and improve office efficiency.
- Manage insurance claims
- Monitored front areas so that questions could be promptly addressed.
- Performed billing, collection and reporting functions for office.
- Mentored office employees on proper administrative procedures and how to use programs such as eaglesoft, keeping operations consistent and efficient for maximum performance.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Investigated and processed claims swiftly to keep customers satisfied.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
Personal Assistant
Tara Litria
02.2013 - 09.2015
- Organized clients' homes prior to arrival home and performed house-sitting duties.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Sourced and ordered office equipment and supplies.
- Kept detailed track of household and maintenance inventory and schedules.
Cashier
Fresh Fanatic
02.2012 - 01.2013
- Worked flexible schedule and extra shifts to meet business needs.
- Collected and authorized payments of customers.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Completed inventory counts and ordered merchandise.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
BBA - Business
Hunter College of The City University of New York
New York, NY2016
High School Diploma -
Ebc High School For Public Service-Bushwick
Brooklyn, NY06.2011
Skills
- Work Orders
- Handling and Sorting Mail
- Patient Benefits Confirmation
- Appointment Management
- Entering Data
- Data Communications
- Office Equipment Management
- Organizational Management
- Maintenance Coordination
- Diligent Follow Through
Timeline
Administrative Coordinator
The Corcoran Group
09.2020 - 05.2023
Dental Office Administrator
Advanced Gentle Dentistry
11.2015 - 07.2020
Personal Assistant
Tara Litria
02.2013 - 09.2015
Cashier
Fresh Fanatic
02.2012 - 01.2013
BBA - Business
Hunter College of The City University of New York
High School Diploma -
Ebc High School For Public Service-Bushwick
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