Justine Heuston
Hopewell junction,NY
Summary
Dynamic problem solver with a proven track record at Amazon, leveraging analytical thinking and innovative solutions to enhance operational efficiency. Skilled in customer service and time management, I successfully trained teams and improved customer satisfaction, fostering a positive work environment while effectively addressing complex challenges.
Overview
25
25
years of professional experience
Work History
Problem Solver
Amazon
Fishkill, NY
05.2024 - Current
- Defined problem to identify, prioritize and select alternatives.
- Looked outside known experience to find solutions and produce results.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Researched and extracted data to complete tasks.
Just2begin
Self-employeed
Somers, NY
01.2017 - Current
Bakery Supervisor
Sweet Delites Bakery
Somers, NY
07.2019 - 05.2024
- Increased customer satisfaction by maintaining a clean and organized workspace.
- Trained new employees in bakery procedures, ensuring consistent performance standards across the team.
- Greeted customers, answered questions and provided great customer experiences.
- Reduced waste by closely monitoring inventory levels and implementing proper rotation techniques.
- Enhanced bakery operations by effectively supervising and coordinating staff duties.
- Promoted a positive work environment through effective communication and conflict resolution strategies.
Assistant Store Manager
Homegoods Stores
Nanuet, NY
07.2000 - 01.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Associate Of Fine Arts - Fine Arts
Fashion Institute of Technology
New York, NY05.1998
Skills
- Problem identification
- Logical reasoning
- Creative solutions
- Innovative thinking
- Quantitative skills
- Time management
- Critical thinking
- Analytical thinking
- Customer service
- Staff education and training
Timeline
Problem Solver
Amazon
05.2024 - Current
Bakery Supervisor
Sweet Delites Bakery
07.2019 - 05.2024
Just2begin
Self-employeed
01.2017 - Current
Assistant Store Manager
Homegoods Stores
07.2000 - 01.2017
Associate Of Fine Arts - Fine Arts
Fashion Institute of Technology