Justine Hite
Ocoee
Summary
Restaurant Management with 6+years of experience managing a fast-paced and high quality restaurant. Assisted in opening multiple locations as a hourly team member and a leader. Allowing me to train other team members at different levels, increasing company standard knowledge. I am looking forward to using my proven skills to achieve a new standard level and to learn a different perspective on restaurant experience.
Overview
13
13
years of professional experience
Work History
Assistant General Manager
Hawkers Asian Street Food
04.2018 - Current
- Hired, Trained, and coached at a store level and new restaurant opening level
- Created training programs and materials at a store level and 12+ restaurant level
- Followed a budget for sales, labor, and location expenses
- Worked closing with sales rep to maintain the best product for LBW
- Maintained Team Member Retention with monthly performance reviews, coaching and celebrations
- Received coaching on my own growth and development, starting as a bartender moving up to one of the first bar managers in the company and then to Assistant General Manager
Tracking Coordinator
Fresh Express Salads
02.2017 - 04.2018
- Used email communication to talk with representatives and sales leaders on truck loads across the country
- Tracked and coordinated truck loads to uphold state road regulations
- Provided consistent communication with local businesses to ensure safe deliveries that held above standard of health code
Customer Service
Central Florida Toyota
09.2012 - 02.2017
- Worked with Sales and Service guests daily to provide positive customer feedback
- Monthly meeting with New Car Owners, providing feedback on the process and how we could do better for a seamless buying process
- Oversaw the service lane as a leader with the Advisors and the direct leader for the service porters
- Maintaining a smooth and easy check in process for the service guests
- Oversaw the Trac department, increasing the rental fleet by 100%
- Started with a fleet of 20 vehicles on rent to 100 vehicles
- Assisting with the recall of Airbag on many of the Toyota modules, providing consistent communication with the customers and reps of outside rental companies
- Opening and closing over 200 RO’s for guests in long term rentals
- Started as a part time receptionist moving up to rentals and then service & customer service manager within 4 years
Education
Psychology Major -
Grand Rapids Community College
Grand Rapids, Michigan01.2009
General Studies -
Belleville High School
01.2005
Skills
- Team Member Training
- Budget Projections and Allocations
- Communication Skills
- Labor
- Hiring & HR Compliant
- Catering and Event Coordinator
- PowerPoint
- Excel
- Toast
- R365
- Paylocity
- Payday Portal/ GratShare
Timeline
Assistant General Manager
Hawkers Asian Street Food
04.2018 - Current
Tracking Coordinator
Fresh Express Salads
02.2017 - 04.2018
Customer Service
Central Florida Toyota
09.2012 - 02.2017
General Studies -
Belleville High School
Psychology Major -
Grand Rapids Community College
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