Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justine J. Martucci

Selden,NY

Summary

Healthcare professional with a strong background in patient access and administrative roles. Demonstrated success in optimizing front desk operations and enhancing the patient experience through effective communication and problem-solving skills. Highly reliable and a valuable team player, with a focus on collaboration and adaptability to changing environments. Robust background in access services, well-prepared to navigate complex systems and ensure smooth operations. Emphasis on team collaboration and achieving results, making me an asset to any organization. Reputation for reliability, adaptability, and expertise in customer service, data entry, and problem-solving. Confident in my ability to contribute effectively to your team.

Overview

24
24
years of professional experience

Work History

Senior Patient Access Services Representative

Northwell at Mather Hospital
04.2010 - Current
  • Insurance verification
  • Collect revenue fees
  • Greeted and assisted patients with check-in procedures.
  • Coordinate surgical procedures
  • Maintained accurate patient records, ensuring data confidentiality and compliance with HIPAA regulations.
  • CPT/ICD-10 coding
  • Demonstrated strong problem-solving skills when addressing schedule conflicts or other challenges that arose within the department.
  • Provided excellent customer service, consistently receiving positive feedback from patients and coworkers alike.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Unit Secretary

Northwell at Mather Hospital
01.2007 - 04.2010
  • Maintained the flow of the unit with the doctors, nurses, and family members
  • Admitted patients to the unit prepped the charts
  • Coordinated bed assignments
  • Assisted manager with duties of the unit
  • Ordered supplies
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
  • Maintained current and accurate medical records for patients.
  • Processed lab paperwork and requests according to physicians' orders.

Nursing Assistant

Northwell at Mather Hospital
07.2001 - 01.2007
  • Telemetry and CCU unit
  • Took care of patients in critical situations
  • Assist RN with tasks
  • Assisted in code blue situations
  • Computer charting on patients
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Prevented cross-contamination by cleaning and sterilizing equipment.

Independent business consultant

Pampered Chef
01.2016 - 12.2018
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Hosted cooking demos to guests

Education

Phlebotomy Technician -

Ideal School of Allied Health Care
12-2024

Certified Medical Billing and Coding Program -

Eastern Suffolk Boces
01-2005

Certified Nursing Assistant Program -

Eastern Suffolk Boces
01-2000

Skills

  • Efficient Data Management
  • Incoming call reception
  • Patient care
  • Approachable Demeanor
  • Multitasking and organization
  • Appointment Coordination
  • Healthcare Office Management
  • HIPAA compliance
  • Healthcare ethics
  • Payment processing

Timeline

Independent business consultant

Pampered Chef
01.2016 - 12.2018

Senior Patient Access Services Representative

Northwell at Mather Hospital
04.2010 - Current

Unit Secretary

Northwell at Mather Hospital
01.2007 - 04.2010

Nursing Assistant

Northwell at Mather Hospital
07.2001 - 01.2007

Phlebotomy Technician -

Ideal School of Allied Health Care

Certified Medical Billing and Coding Program -

Eastern Suffolk Boces

Certified Nursing Assistant Program -

Eastern Suffolk Boces
Justine J. Martucci