Justine Lugo
New York,NY
Summary
Patient Service Coordinator with more then 5 years of experience in healthcare. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Highly effective at satisfying patient care needs while eliminating unnecessary Hospital burdens. Broad knowledge of healthcare services and levels of care, financial options and insurance coverage scope. Known for working positively with care team members. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel at this facility.
Overview
16
16
years of professional experience
Work History
Patient Service Coordinator
Columbia Doctors Medical Group
New York , New York
04.2016 - Current
- Answer emails at least 100 emails and 75 calls daily to serve as liaison between patient, doctor and hospital.
- Delivered excellent patient experiences and direct care.
- Worked with patients to schedule procedures, labs, outside test and follow ups.
- Managed hospital admissions and patient flows while organizing patient care.
- Used outlook, epic and word to maintain electronic patient files. Successfully maintaining over 500 patient files.
Pharmacy Technician
Walgreens
Longwood, Florida
02.2011 - 12.2013
- Communicated with over 100 patients daily to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete multiple claims, resolve concerns and reconcile payments.
- Collected co-payments or full payments from customers.
- Recruited, trained and guided new pharmacy technicians, improving overall performance by 100%
- Processed over 150 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction
Kings Pharmacy
Pharmacy Technician
New York , New York
09.2007 - 02.2011
- Counted, measured, and compounded over 50 medications following standard procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Demonstrated respect, friendliness and willingness to help wherever needed
Teen Advocate
Planned Parenthood
New York , New York
08.2003 - 06.2007
- Performed 5 skits weekly on safe sex and different sexual orientation.
- Educated youths in many high schools about abusive and health relationships.
- Held 20 work shops monthly and did out reach at schools and community centers.
Education
Medical Billing And Coding -
Manhattan Institute
New York, NY01.2014
High School Diploma -
New York City College of Technology of The City University of New York
Brooklyn, NY05.2011
Pharmacy Technician -
Manhattan Institute
New York, NY06.2008
Skills
- Scheduling
- Patient care
- Medical Records
- Insurance Knowledge
- Strategic planning
- Caring and Empathetic
- Organized and Efficient
- Quality Standards and Protocols
- Resolving Problems
- Providing Information and Resources
Timeline
Patient Service Coordinator
Columbia Doctors Medical Group
04.2016 - Current
Pharmacy Technician
Walgreens
02.2011 - 12.2013
Kings Pharmacy
Pharmacy Technician
09.2007 - 02.2011
Teen Advocate
Planned Parenthood
08.2003 - 06.2007
Medical Billing And Coding -
Manhattan Institute
High School Diploma -
New York City College of Technology of The City University of New York
Pharmacy Technician -
Manhattan Institute