Justine Sanders
Ivins,UT
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Harmons Grocery Store
02.2023 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Kept accurate records to document customer service actions and discussions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Taproom Manager
Bosque Brewing Co.
05.2018 - 04.2022
- Followed strict recipes and drink measurements to minimize product used.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Assisted in recruiting, hiring and training of team members.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Closed out cash register and prepared cashier report at close of business.
- Reported issues to higher management with great detail.
Education
Phlebotomy Training Specialists
St. George, United StatesSkills
- Sample checking
- Advanced word processing
- Complex problem solver
- Excellent lab practices
- Quality control procedures
- Excellent phlebotomy skills
- Team player
- Hard worker
- Eager learner
- Recording data
Skills
Billing, charting, clinical research, counseling, DNA collection, infection control, insurance, inventory, managing, office skills, rehabilitation, surgery scheduling and counseling, answer multiple phone lines, ability to perform venipunctures on all ages and difficulty.
Timeline
Customer Service Manager
Harmons Grocery Store
02.2023 - Current
Taproom Manager
Bosque Brewing Co.
05.2018 - 04.2022
Phlebotomy Training Specialists
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