Justine TORRES
The Bronx,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
MOBILE EXPERT/KEY HOLDER
T-Mobile
08.2018 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
MANAGER
AA ELECTRONICS
11.2015 - 03.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
PREMIUM DENIM SPECIALIST
MACYS
10.2013 - 10.2015
- Partnered with store leadership team to execute floorsets to visual brand standards.
- Executed store maintenance checklists to keep spaces clean, neat and tidy.
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Maintained organized store environment to foster pleasant shopping experiences.
CONCESSIONIST
CONCOURSE MUTIPLEX
12.2013 - 03.2015
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained clean, organized workspace according to operational standards.
- Consistently provided friendly service to promote better customer engagement.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Monitored inventory and notified management of deficiencies or shortages.
ASSISTANT TUTOR
SPORTS FOUNDATION
02.2010 - 04.2012
- Provided homework assistance using specific curriculum and materials.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Leveraged technology and visual aids to engage students and enhance learning.
- Developed student confidence through positive reinforcement strategies.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
Education
High School Diploma -
WILLIAM HOWARD TAFT
The Bronx, NY09.2011
Skills
- Proficient in microsoft word and powerpoint
Timeline
MOBILE EXPERT/KEY HOLDER
T-Mobile
08.2018 - Current
MANAGER
AA ELECTRONICS
11.2015 - 03.2018
CONCESSIONIST
CONCOURSE MUTIPLEX
12.2013 - 03.2015
PREMIUM DENIM SPECIALIST
MACYS
10.2013 - 10.2015
ASSISTANT TUTOR
SPORTS FOUNDATION
02.2010 - 04.2012
High School Diploma -
WILLIAM HOWARD TAFT
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